SENIOR BUSINESS LICENSE TECHNICIAN

Business License Technician

The purpose of this role is to process and record business license applications, and provide lead guidance, direction and training to less experienced Business License Technicians.

Essential Functions:

Administers occupational tax license and short-term rental permit applications by reviewing submissions, determining classifications, calculating fees, and ensuring compliance with applicable regulations.

Provides specialized customer service and technical guidance regarding licensing requirements, documentation, and complex issues.

Maintains, analyzes, and reports business license data; reviews records for accuracy; updates information within the licensing system; retrieves licensing information; and prepares reports and statistical data.

Resolves complex and specialized licensing matters; manages escalated and expedited accounts; processes alcohol applications and renewals; resolves non-routine issues; and applies technical expertise to ensure compliance.

Administers privileged license background investigations; coordinates with the Police Department; maintains investigation records; communicates with applicants; and updates information with the Georgia Department of Revenue.

Coordinates compliance reviews and interdepartmental activities; facilitates inspections; provides guidance on classifications and locations; routes referrals; and works with stakeholders to ensure regulatory compliance.

Prepares and distributes licensing documents and processes financial transactions, including receipts and deposits.

Serves as a liaison to applicants, agencies, and County departments by responding to inquiries and complaints, managing special event applications, and performing related duties as assigned.

Minimum Qualifications:

High School diploma or GED required; three years of experience in licensing, customer service, financial operations, bookkeeping; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver's license

Performance Aptitudes:

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

ADA Compliance:

Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

CORPORATE ENVIRONMENTAL RISK MANAGEMENT, L.L.C. is a Certified Drug-Free Workplace and Equal Employment Opportunity Employer that does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, and/or disability. C.E.R.M. will only employ those who are legally authorized to work in the U.S. Any offer of employment is conditional upon the successful completion of a background, credit check, and drug screen.