Regional Check-In Supervisor: Patient Billing & Ops

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under direct supervision of the Regional Manager of Central Check-In, oversees and maintains the daily business operations in a small to medium size including check‑in, cash handling and patient collections to ensure that organizational and financial objectives are supported. Responsible for reviewing financial metrics and compliance reports to ensure adherence to compliance and business objectives and customer service standards. Schedule (FT 38.75 hours) Monday - Friday, 7:45 AM–4:15 PM (hours to be determined based on need) Location 24 Newton St, Southborough, MA 01772 Primary Responsibilities Supervises small to medium groups of non‑clinical nonexempt staff, without any subordinate leads or supervisors. Carries out supervisory responsibilities within areas of responsibility in accordance with the organization's policies and applicable laws. Provides direction and support to staff to assure departmental effectiveness and efficiency. Responsibilities include interviewing, selecting, orienting and training employees; planning, assigning, and directing work; evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems. Coordinates daily departmental operations, ensuring customer service standards are met. Ensures adequate coverage within department. Understands and achieves a high level of competence in all support staff roles acting in a staffing role and providing coverage as needed up to 25% of the time. Proficient in business area content specific to business operations including insurance, billing, collections, referral and cash handling policies and procedures. Maintains a thorough understanding of check‑in process, missing charge reports, and cash handling and reconciliation procedures. Serves as liaison to other areas in issue and process resolution. Involves Regional Manager when clarification is needed and keeps supervisor informed of progress. Assists the Regional Manager with implementation of new operational and business procedures and systems in accordance with established guidelines. Monitors staff understanding of procedures and performs quality checks using available reporting to ensure that new processes are implemented correctly. Provides updates to management on status of implementation process. Reviews financial and quality reports from Regional Manager and provides feedback and performance management to staff as needed to address deficiencies and meet financial goals for co‑pay and patient balance collections including returned mail, insurance card scans, waiver forms and referral management. Primary contact for patient inquiries, collections, problems and complaints. Refers interdepartmental and clinical issues to appropriate resources. Meets with patients to provide financial counseling, collections and coordinates interdepartmental compliance with patient financial collection procedures. Engages with site level leadership to communicate financial strategies, goals and objectives to optimize revenue. Collaborates across departments to support efficient patient throughput and optimal patient experience. Works with Cash Management to ensure cash handling protocols and procedures are met. Works with staff to minimize cash reconciliation issues and is primarily responsible for resolving Daily Cash Reconciliation reporting variances. Schedules staff, resolves timesheet and payroll issues for staff. Ensures that the assigned area complies with established policies, quality assurance programs, safety, and infection control policies and procedures. Ensures adequate equipment and supplies for the assigned area. Performs similar or related duties as required or directed. Regular, reliable and predictable attendance is required. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications 3+ years of patient financial experience to include providing direction and training of work and some aspects of performance management to lower‑level staff. Intermediate level of proficiency in Microsoft Office (Excel, Word, Outlook), Epic and billing systems. Access to reliable transportation and valid US driver's license. Preferred Qualifications Proven comprehensive knowledge of insurance concepts, coverage and administration processes. Proven excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels. Demonstrated ability to work and make decisions, exercising sound, discerning judgment in a fast‑paced environment. Demonstrated leadership potential. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full‑time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes—an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Optum