Optometric Technician - Lynnhaven Mall

Overview We're searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. You'll help manage a high volume of patients, complete pre-testing, support with new contact lens insertion and removal training, deliver video assisted eye exams (where applicable), collect critical data, and generally keep our eye exam operations running extra smoothly. Responsibilities Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry) Support with in person and video assisted eye exam appointments as available Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal training Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experience Efficiently manage the flow of patients through the eye exam process Provide support to the doctor in maintaining meticulous and accurate records of data collected Help with the preparation of reports to other medical professionals as needed Ensure adherence to governmental regulations and privacy policies (e.g. HIPAA/PIPEDA), and company procedures Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for equipment, and performing ongoing maintenance and calibration as needed Support the retail sales team as directed by the Store Leader Qualifications and Attributes Professional, articulate, and have a compassionate approach to patient care A team player who's effective and efficient when collaborating and communicating with doctors, the store team, and patients Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow Able to think outside of the box when needed Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications Excited to work side by side (or virtually) with a doctor in a high-volume retail setting Extra Credit / Preferred Qualifications 1+ years of experience in a medical environment supporting doctors Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings Working knowledge of G Suite Previous work experience with optometry, electronic health records, or medical care Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment) Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician) Benefits Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave Paid Holidays Vacation days per year Retirement savings plan (401(k)) Parental leave (non-birthing parents included) Short-term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask) #J-18808-Ljbffr Warby Parker