Product Support Representative - Outside Sales

Product Support RepresentativeMonroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business!The Product Support Representative (PSR) is an experienced outside parts sales representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.QualificationsProven experience in outside sales, preferably in agriculture, automotive, or heavy equipmentStrong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operatorsExcellent communication and relationship-building skillsSelf-motivated with the ability to work independently and manage your own scheduleProficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applicationsA valid driver's license and willingness to travel within your territoryResponsibilitiesManage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts salesDevelop strong, consultative relationships with equipment owners, fleet managers, and service teamsProactively identify and recommend parts and service solutions to improve equipment performance and reduce downtimePrepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveriesTrack sales activity, customer interactions, and opportunities in CRM softwareBenefitsMedical, Dental & Vision InsuranceHealth Savings Account (Employer + Employee Contributions)Accident & Disease Insurance401K Plan + MatchCompetitive Paid time off PolicyShort/Long Term DisabilityAnnual ReviewsBase + Incentive Bonus PlansMonroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day. Monroe Tractor & Implement Co.