Gift Shop Manager

Job Description

Your experience matters


Highpoint Health - Sumner with Ascension Saint Thomasis part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Gift Shop Manager joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.


More about our team


We're excited to reimagine and reopen our hospital Gift Shop, creating a welcoming space for patients, visitors, and employees. This is a unique opportunity for a creative, customer-focused leader to help bring the Gift Shop to life, from merchandising and store design to establishing new processes and enhancing the customer experience. You'll have the opportunity to make this space your own while making a meaningful difference in the everyday experiences of those we serve.

How you'll contribute


A Gift Shop Manager who excels in this role:

• Oversee the daily operations of the hospital Gift Shop, ensuring an inviting, organized, and customer-focused environment for patients, visitors, and employees.
• Serve as a hands-on working manager, assisting with customer transactions, restocking merchandise, food and beverage service, and other daily operational needs.
• Lead the reopening and revitalization of the Gift Shop, including merchandise displays, store layout, operational workflows, and new processes.
• Manage merchandise selection, purchasing, inventory levels, seasonal displays, and vendor relationships to maintain an appealing and well-stocked retail environment.
• Implement and maintain point-of-sale (POS) and inventory tracking systems to support accurate reporting, inventory control, and operational efficiency.
• Oversee daily cash handling procedures, register reconciliation, deposits, and accurate financial recordkeeping.
• Monitor departmental budgets, expenses, sales performance, and inventory costs to support financial and operational goals.
• Collaborate with the hospital's contracted Food and Nutrition Services team to coordinate food and beverage offerings, staffing, and daily service operations.
• Provide leadership, direction, scheduling support, and training to team members while fostering a positive, collaborative work environment.
• Develop creative merchandising strategies, promotional displays, and seasonal offerings that enhance the shopping experience.
• Maintain a welcoming and compassionate atmosphere, recognizing the unique needs of individuals visiting or working in a healthcare environment.
• Identify opportunities to improve customer satisfaction, operational processes, and overall Gift Shop performance.
• Ensure compliance with organizational policies, applicable regulations, and departmental standards.

What we're looking for
Applicants should have an associate's degree, preferred; high school diploma or equivalent with relevant experience may be considered. Additional requirements include:

• Minimum of two years of retail and/or food service management experience preferred.
• Previous experience in retail, hospitality, food service, or a similar customer-facing environment.
• Strong customer service and interpersonal skills, with the ability to interact compassionately and professionally with patients, visitors, and hospital employees.
• Demonstrated leadership abilities, including the ability to provide direction, support team members, and maintain a positive work environment.
• Creative mindset with an eye for merchandising, visual displays, store presentation, and seasonal promotions.
• Strong organizational, time management, and multitasking skills with the ability to balance hands-on operations and administrative responsibilities.
• Familiarity with inventory management, purchasing, POS systems, cash handling, or basic financial processes preferred.
• Ability to work independently, exercise sound judgment, and adapt to changing operational needs.
• Willingness to learn new systems, processes, and operational procedures.
• Dependable, proactive, and comfortable taking ownership of daily operations and customer satisfaction.
• Ability to work onsite in a fast-paced, service-oriented environment.

Schedule: Full-time, salaried/exempt; anticipated Monday-Friday, approximately 6:30 AM-3:00 PM, with flexibility based on operational needs. No regular weekends or holidays are currently anticipated. The exact hours are still being finalized.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits : Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO : Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth : Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being : Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development : Ongoing learning and career advancement opportunities.

More about Highpoint Health - Sumner with Ascension Saint Thomas


Highpoint Health - Sumner with Ascension Saint Thomasis a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women's services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.

EEOC Statement


"Highpoint Health - Sumner with Ascension Saint Thomasis an Equal Opportunity Employer. Highpoint Health - Sumner with Ascension Saint Thomasis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.