Property Manager

Job Description

Job Description

We are seeking an experienced, motivated, and hands-on Property Manager to oversee a portfolio of residential rental properties throughout the Raleigh, NC area and surrounding markets.

The ideal candidate is highly organized, tech-savvy, resourceful, and comfortable handling both administrative property management duties and hands-on property operations. This position requires someone who can work independently, communicate effectively with tenants and vendors, resolve issues quickly, and take ownership of the properties they manage.

This is not strictly a desk job. We are looking for someone willing to be in the field, conduct property inspections, perform minor maintenance tasks, coordinate repairs, and ensure properties are operating efficiently.

The position includes the use of a company-provided vehicle and requires regular travel to properties located approximately 1–2 hours from Raleigh.

Key Responsibilities

Property Management & Tenant Relations

• Manage day-to-day operations of residential rental properties.

• Serve as the primary point of contact for tenants regarding maintenance requests, rent payments, lease questions, and property-related concerns.

• Handle tenant communications professionally and respond promptly to issues.

• Oversee rent collections, follow up on delinquent accounts, and coordinate collection efforts.

• Enforce lease terms and company policies consistently.

• Maintain accurate tenant records, lease documents, and property information.

Leasing & Occupancy

• Market available rental properties and coordinate property showings.

• Respond to rental inquiries and communicate with prospective tenants.

• Process rental applications, conduct tenant screening, and prepare lease agreements.

• Coordinate lease signings, renewals, and tenant move-ins.

• Perform move-in and move-out inspections with detailed documentation and photographs.

• Coordinate unit turnovers to minimize vacancy periods.

• Identify and address issues that could affect occupancy or tenant retention.

Section 8 / Housing Choice Voucher Management

• Manage properties participating in Section 8 and other housing assistance programs.

• Communicate with local housing authorities regarding tenant eligibility, inspections, rent approvals, and payments.

• Coordinate Housing Quality Standards (HQS) or applicable program inspections.

• Ensure properties remain compliant with applicable housing program requirements.

• Manage Section 8 leasing paperwork, recertifications, and related documentation.

• Track tenant portions and housing authority portions of rent payments.

Maintenance & Vendor Coordination

• Receive, prioritize, and manage tenant maintenance work orders.

• Personally complete minor maintenance repairs and work orders when practical, including basic troubleshooting, replacing fixtures, minor plumbing repairs, changing locks, and other small property repairs within the employee's qualifications.

• Dispatch plumbers, electricians, HVAC technicians, and other vendors for repairs requiring specialized skills.

• Coordinate vendor scheduling, access, and repair completion.

• Follow up on work orders to ensure repairs are completed properly and on time.

• Obtain repair estimates and help control maintenance expenses.

• Identify preventative maintenance opportunities to reduce long-term costs.

• Respond to urgent property maintenance issues as needed.

Property Inspections & Field Operations

• Conduct routine on-site property inspections to identify maintenance concerns, lease violations, and potential property damage.

• Perform move-in, move-out, and periodic occupancy inspections.

• Document property conditions with photographs and detailed inspection reports.

• Inspect vacant units and coordinate necessary repairs before new tenants move in.

• Verify that vendors have completed assigned work satisfactorily.

• Travel regularly to properties located within approximately 1–2 hours of Raleigh, NC.

AppFolio & Administrative Responsibilities

• Utilize AppFolio Property Manager software to manage daily property operations.

• Enter, assign, track, and close maintenance work orders.

• Maintain accurate tenant, lease, and property records.

• Track rent collections, delinquent accounts, and tenant communications.

• Upload inspection photographs, invoices, and property documentation.

• Assist with property reporting and operational updates.

• Use email, spreadsheets, mobile applications, and other technology to manage work efficiently.

Required Qualifications

• Previous experience in residential property management, leasing, or rental property operations.

• Experience with Section 8 / Housing Choice Voucher properties strongly preferred.
  
  
• Experience using AppFolio Property Manager strongly preferred.
  
  
• Ability and willingness to perform minor maintenance repairs and basic property troubleshooting.

• Experience coordinating maintenance vendors and managing repair work orders.

• Knowledge of residential leasing, tenant relations, and rent collection procedures.

• Strong computer skills and ability to learn new software quickly.

• Excellent organizational, time management, and communication skills.

• Ability to work independently, prioritize multiple responsibilities, and solve problems.

• Comfortable working both in an office environment and in the field.

• Valid driver's license and acceptable driving record.

• Willingness and ability to travel regularly up to 1–2 hours outside Raleigh using a company-provided vehicle.

Preferred Qualifications

• 2+ years of residential property management experience.

• Experience managing scattered-site single-family rental homes or small multifamily properties.

• Familiarity with North Carolina landlord-tenant laws and fair housing requirements.

• Experience working with local housing authorities and Section 8 inspection processes.

• Basic handyman or property maintenance experience.

• Experience managing multiple properties across different geographic locations.

Ideal Candidate

We are looking for someone who:

• Is hands-on and willing to get things done , rather than simply assigning tasks to others.

• Takes ownership of problems and follows through until they are resolved.

• Is comfortable communicating with tenants, contractors, housing authorities, and property owners.

• Can complete a minor repair when appropriate rather than unnecessarily dispatching a vendor.

• Is proactive about inspections, preventative maintenance, and reducing vacancies.

• Is dependable, detail-oriented, and capable of managing their own daily schedule.

• Understands the importance of keeping maintenance costs under control while providing excellent tenant service.

• Is comfortable using technology to stay organized and productive.

Compensation & Benefits

• Competitive compensation based on experience.

• Company vehicle provided for business-related travel.

• Opportunity to work independently and manage a diverse residential property portfolio.

• Opportunity for long-term career growth.