Cashier/Tea Barista/Tea maker

TP Tea Shop Team Member

To make a great team, the teammate at TP TEA is responsible for:

Assisting the shop Manager

Adhering to the Client's culture and guidelines, the Health Department's regulations, and TP Tea standards and expectations of Tea quality, freshness and presentation

Greet customers as they enter

Give customers drink menus and answer their questions regarding ingredients

Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)

Prepare beverages following recipes

Serve beverages and prepared food, like cookies, pastries and muffins

Receive and process payments (cash and credit cards)

Keep the bar area clean

Maintain stock of clean mugs and plates

Check if brewing equipment operates properly and report any maintenance needs

Comply with health and safety regulations

Communicate customer feedback to managers and recommend new menu items

Beginner welcome, it's okay if you don't have previous experience

Willing to be a good team player

Have a positive, friendly, can-do attitude

In the performance of respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, customers and suppliers.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Overall Management

Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management

Teaches and adheres to TP Tea philosophy, culture and commitment to quality Tea beverage and exemplary service

Takes ownership of the tea

Maintain the quality of tea

Has a Passion for Tea

Customer Service and Client Relations:

Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions

Responds to all comments and complaints within 24 hours and follows up with a written response to the General Manager. Interacts with customers and resolves customer complaints in a friendly and service oriented manner.

Communicates with the Client honestly, accurately and in a timely manner.

Special Events:

Assists Shop Management team with special events as needed with staff, culinary and management presence.

Note: Job duties are subject to change as needed.

Job Type: Part-time Pay: $17.50-21.00 per hour

Benefits:

Flexible schedule

Referral program

Shift:

Day shift (10am-5pm)

Night shift (4pm-10pm)

Experience:

Guest services: 1 year (Preferred)

Barista experience: 1 year (Preferred)

Shift availability:

Day Shift

Night Shift

Weekday Shift

Weekend Shift

Working period

1 year contract required

Work Location: In person