Head of Operations & Business Management

Manager, Release Operations Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. The Release Operations Manager is responsible for the day-to-day leadership and oversight of the Release Operations team. Key responsibilities include coaching and mentoring team members, resolving operational issues, driving process efficiency, and partnering closely with the Regional Manager on workforce planning, shift scheduling, and other operational initiatives to support business objectives. The ideal candidate has a strong foundation in customs brokerage and import operations, combined with a positive, team-oriented attitude. Proven experience coaching and mentoring employees, fostering professional growth and development, while also driving continuous process improvements to enhance efficiency, accuracy, and overall team performance. Manage Release Operations team members, the Release Customs Analysts on a day-to-day basis. Responsible for recruiting, coaching, guiding, training, planning, and developing all team members of the onshore Release Team. Assist with performance reviews and assists onshore Release Team members to identify development opportunities and establish career development plans. Assist Workforce Management (WFM) by providing feedback to the Director, Release Operations and WFM team, on schedule adjustment requirements to better align with the demand flow. Continuously monitor the Release Operations team members (including our vendor partners’ members) against key performance indicators and regularly communicate progress. Ensure accurate and timely EDI release and rating of all shipments in all modes of transportation for the designated client base. May assist Release Operations, as necessary, to help the team meet its performance objectives. Daily review with the vendor partners on their feedback and statistics to Support Services on their service level performance. Facilitate the relationships between our Vendor Partners Release Operations, our Release Operations, Client Service Teams, Support Services, and other internal departments within Livingston. Plan employee scheduling/hours of work based on work volumes, vacations, and public holidays in a 24/7 work environment to ensure all resources are utilized efficiently. Accountable for Release Operations service levels. Review and analyze change in regulations/trade initiatives and identify impact to client base and Release Operations. Identify process improvement and efficiencies by encouraging and facilitating discussions within Release Operations for opportunities to enhance client service and improve day to day operations. Participate in the development, coordination, and implementation of required changes to Livingston’s processes and procedures to incorporate new regulations and/or continuous improvement initiatives. Perform other related duties as assigned by management. Adhere to established policies and procedures. Ability to lead a team of employees in a service delivery environment while providing coaching and guidance. Strong customer service orientation. Advanced Microsoft Office skills.

WORK EXPERIENCE – MINIMUM REQUIRED

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Job Type: Full Time