Service Advisor / Writer

Service Department Adviser (Service Writer/Advisor) — Cascade Moto Portland

At Cascade Moto Portland, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.

This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.

What You’ll Do

Service Operations

• Help maintain a smooth, organized, and efficient service department
• Write clear, accurate repair orders and document customer concerns properly
• Estimate costs and completion times while setting realistic expectations
• Schedule service work and manage technician workflow based on skill level and shop capacity
• Monitor work-in-progress to ensure quality, timeliness, and communication
• Coordinate with technicians, parts staff, and customers throughout the repair process
• Create estimates for internal, customer-pay, and wreck repairs
• Open and close customer-pay, warranty, and internal repair orders
• Follow OEM warranty procedures and maintain proper documentation
• Support parts coordination by verifying correct part numbers and helping ensure jobs are ready before service begins
• Operate efficiently in Dealer DMS, CRM, and OEM systems

Customer Service

• Deliver excellent customer service with professionalism and confidence
• Greet customers promptly and communicate clearly in person, over the phone, and through email/text
• Keep customers informed throughout the repair process—even when there are delays or no major updates
• Handle complaints and difficult situations with a calm, solutions-focused attitude
• Recommend maintenance and additional services when appropriate
• Pay close attention to repeat repairs and help ensure issues are fully resolved

What We’re Looking For

• Previous motorcycle or powersports service writing/advising experience
• Strong knowledge of Triumph, BMW, & modern metric motorcycles
• Experience scheduling work and managing technician workflow
• Ability to multitask and stay organized in a fast-paced environment
• Strong communication and customer service skills
• Professional, direct, no-BS attitude with strong follow-through
• Comfortable balancing customer satisfaction with shop efficiency and profitability
• Current motorcycle endorsement required

What We Offer

• Full-time schedule: Tuesday–Saturday
• Competitive pay with commission opportunities and growth potential
• Paid Time Off (PTO)
• Health insurance
• 401(k) with company match
• A fun, high-energy environment surrounded by passionate motorcycle people

Working Conditions

• Fast-paced dealership and shop environment
• Frequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicals
• Occasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as needed

Location

Cascade Moto Portland

10329 SW Cascade Ave

Portland, OR 97223

If you know motorcycles, can communicate confidently, and want to work with a strong team that takes pride in doing things right, we’d like to talk.

Apply now and send us your resume and experience.

At Triumph Santa Monica we are motorcycle enthusiasts, and we are excited to help you experience the fun and adventure that a quality Triumph motorcycle can bring into your life! We offer the best in new and pre-owned motorcycles. Our friendly and knowledgeable sales, financing, service, and parts departments are ready to offer outstanding service at every point, from assisting while you’re making your choice to ongoing maintenance and customization.