Customer Success Manager - AI Field Sales Platform

Our client just helped an $8B payments company increase field sales activity by 300% in 90 days. Now they're hiring their first Customer Success Manager to turn pilot wins into expansions and build the playbook for scaling from 20 to 200 customers. The Company $2M+ raised from top-tier VCs 100% of Q4 pilots converted to annual contracts $75K average deal size, 140% NRR 3 publicly-traded companies, 7 Series C+ startups 5+ hours saved weekly per rep G2 High Performer in Field Sales Based in New York with hybrid working Founded by Meta, Yext, and RevOps veterans. Why Now 20 enterprise customers ready to expand Product launching new modules Q1 2025 Zero churn to date, multiple 3x expansions Only CS hire before Series A The Role Own the entire post-sales journey. Drive adoption, prove ROI, and expand accounts. Build the CS playbook from scratch. Report directly to founders. Location: New York (3 days in office) Compensation TBC You 3-6 years B2B SaaS customer success Managed enterprise accounts worth £50K+ ARR Track record of 120%+ NRR achievement Experience with RevOps/Sales tools preferred Interview Process meritt screen (30 mins) Co-founder call (45 mins) Customer scenario presentation (60 mins) CEO & team (90 mins) Ready to build? Let's talk #J-18808-Ljbffr