Customer Service Representative

Job Title

Position Summary

Serves customers by providing product and service information as well as resolving product and service problems. Maintains customer records and coordinates orders with manufacturing operations, finance team and sales and marketing team.

Principle Duties And Responsibilities

• Answers product and service questions; suggesting product and service information
• Process customer orders and respond timely to sales inquiries
• Resolves product or service delivery problems by clarifying the customer's complaint, determining the cause and selecting the best solution
• Expediting correction or adjustment for product and service with appropriate following up
• Maintain customer records with updated account information
• Maintain shipping records and prepare credit memo to process returns
• Requires occasional off-site customer visits with growth opportunity in the sales department
• Clerical tasks such as filing, data entry and correspondence for the sales department
• Any additional duties as assigned by management

Experience And Education

• Required high school diploma or equivalent
• Friendly and helpful approach to assist and resolve customer issues
• Preferred at least two years or more of previous customer service experience
• Attention to detail as shown by accuracy and consistency, providing requested information on a timely basis, and following policies and procedures

Technical Skills

• Working knowledge of all Microsoft office products
• Order entry into legacy computer systems
• Basic administrative skills
• Second language a plus based on customers assigned

HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.