Greenhouse Team Lead

Job Description

Job Description

Description:

We are seeking a versatile and dynamic Greenhouse Team Lead to support year-round operations in our retail garden center. This role requires strong horticultural knowledge, retail leadership, and the ability to manage seasonal priorities while serving as a trusted opening and closing leader. The ideal candidate is passionate about plants, experienced in customer service and team leadership, and confident handling customer concerns to ensure an excellent shopping experience.

Qualifications

• 3+ years of experience in a greenhouse, garden center, nursery, or similar retail environment preferred
• Proven customer service experience, including handling customer questions and concerns

Strong understanding of:

• Plant identification and care (annuals, perennials, houseplants, shrubs)
• Gardening practices, soil, fertilizers, irrigation, and seasonal growing cycles
• Integrated Pest Management (IPM)
• Previous leadership, supervisory, or keyholder experience preferred
• Ability to open and close the store and maintain store security procedures
• Basic knowledge of home décor trends and garden merchandising
• Comfortable using POS systems and basic computer applications
• Willing and able to work outdoors and in greenhouse conditions year-round
• Ability to work flexible hours including nights, weekends, and holidays
• Weekends are mandatory

General Responsibilities

• Assist the Garden Center Manager with daily operations and seasonal planning
• Serve as a keyholder, responsible for opening and closing the store, securing the building, and following cash-handling procedures
• Act as the manager-on-duty in the absence of the Garden Center Manager
• Help supervise, train, and support plant care and greenhouse staff
• Assign tasks and provide guidance on plant care, merchandising, and daily priorities
• Deliver exceptional customer service and resolve customer conflicts in a professional, calm, and solution-oriented manner
• Develop and carry out a greenhouse pest management schedule, including scouting, treatment, and follow-up, with some applications performed after hours to protect plant health and maintain a safe retail environment
• Address customer complaints related to plant health, returns, or service issues while upholding company policies
• Educate customers on proper plant care, including watering, sunlight, soil, fertilization, and pest management
• Receive, unload, and stock plant and product shipments
• Maintain a clean, organized, and visually appealing greenhouse and retail space
• Water, fertilize, prune, and groom plants to ensure optimal health and appearance
• Monitor for pests, diseases, and plant stress; take corrective action as needed
• Restock shelves and displays with plants, soil, pots, and gardening supplies
• Assist at the point-of-sale system, including cash handling, returns, and exchanges
• Participate in inventory counts, ordering, and shrink control
• Support visual merchandising and seasonal displays

Key Skills

• Strong leadership, accountability, and team-building skills
• Excellent customer service and conflict resolution abilities
• Clear communication and decision-making skills
• Ability to remain calm and professional in high-pressure or challenging situations
• Flexibility and adaptability to changing seasonal demands
• Attention to detail and strong organizational skills
• Ability to plan ahead and manage multiple priorities

• Prolonged periods of walking, standing, and working on feet
• Ability to lift up to 30 pounds regularly
• Ability to push, pull, bend, lift, stretch, and climb to care for plants and arrange inventory
• Work occurs in a greenhouse and/or outdoor environment with exposure to varying temperatures, humidity, and weather conditions