Hotel Front Desk Agent

Hotel Front Desk Agent

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has experience answering telephone calls and troubleshooting stressful situations
• High school graduate, GED recipient, or equivalent

Compensation $15 - $17 hourly About Hilton Garden Inn Cleveland East/Mayfield Village

We're off I-271, four miles from the North Chagrin Nature Center. The Cleveland Museum of Art, the Severance Hall concert venue, and the shore of Lake Erie are all within 10 miles. Downtown Cleveland is 20 miles away.