Rooms Division Manager

Compensation starting at $62,000 annually The Rooms Division Manager holds primary responsibility for the strategic direction, daily execution, and financial success of both the Front Desk and Housekeeping departments. This position focuses on maximizing profitability, creating operational continuity, maintaining asset standards, and ensuring world‑class guest satisfaction. By providing direct training, mentorship, and resources to the Front Desk staff and the Executive Housekeeper, the Rooms Division Manager fosters a safe, collaborative, and high‑performing work environment. Core Values & Culture Our company culture is built on five foundational values. We expect the Rooms Division Manager to lead by example and cultivate these traits across their teams: Integrity: We are honest, genuine, and transparent in our interactions. Concern For Others: We care for each other and our guests. Collaboration: We value diversity and a “come as you are” spirit and personality. Accountability: We make mistakes, learn from them, and strive for continuous improvement. Hospitality Soul: We have fun creating lifelong memories for each other and our guests. Essential Functions of the Job To be successful in this role, an individual must be able to perform these essential functions reliably: Reliability & Attendance: Regular attendance and arriving to work on time, ready to begin your shift, is mandatory. Tardy arrivals place an unfair burden on the team. Scheduling Flexibility: Ability to work flexible schedules—including weekends, nights, and holidays—to dynamically meet hotel and guest needs. Professional Communication: Communicating effectively, both verbally and in writing. This includes using appropriate language and displaying a professional tone, attitude, and body language at all times. Direction & Compliance: Ability to understand, execute, and follow instructions as directed by the General Manager. Safety Commitment: Working safely is a strict condition of employment. All safety policies, chemical handling protocols, and security measures must be adhered to without exception. Operational Oversight & Quality Assurance Take on comprehensive managerial responsibilities for the hotel as assigned by the General Manager. Conduct meticulous monthly inspections of guest rooms and public areas to ensure strict compliance with department standards and guest expectations. Assist in daily cleaning and inspection of rooms/public areas, and directly perform Room Attendant duties when staffing levels or occupancy peaks require support. Formalize, update, and maintain departmental Standard Operating Procedures (SOPs); design and deliver comprehensive training programs for all Housekeeping and Front Desk positions. Act as the primary liaison to ensure seamless, excellent communication between Guest Services, Housekeeping, and Maintenance departments. Identify, communicate, and follow up promptly on all maintenance issues. Monitor room rates and revenue management functions daily; balance room inventory and group blocks, and actively participate in revenue strategy meetings and rate/package loading. Oversee and control all front desk accounting functions, including cash banks, Accounts Receivable (A/R), credit card processing, and night audit functions. Monitor and enforce strict cash‑handling standard operating procedures. Maximize room revenue and promotions by utilizing and training team members in suggestive selling techniques and proper reservation processing. Partner with the Executive Housekeeper or Supervisor to ensure payroll standards are met relative to forecasted occupancy. Review and monitor daily schedules to ensure adequate, cost‑effective staffing coverage. Work with the Housekeeping leadership to ensure all product and supply pricing has been competitively shopped to at least three vendors. Oversee linen pars accuracy and ensure thorough monthly inventories are completed. Administration, Safety, & Systems Possess expert‑level knowledge of front desk software systems and office equipment, taking responsibility for proper operation and staff training. Complete daily administrative forms accurately (e.g., status changes, performance logs, accident reports, housekeeping logs with tracking times/averages). Maintain rigid internal control of the hotel’s Master keys. Ensure keys are properly signed out, turned in daily, and kept strictly under lock and key. Ensure all housekeeping equipment (carts, vacuums, mops, etc.) is safe and in good working condition. Read safety labels on chemical bottles; operate hotel equipment in a safe and efficient manner; follow proper techniques when mixing chemicals, disinfectants, and solutions. Strictly follow established policies governing the use of secondary labels and Safety Data Sheets (SDS) for all chemicals. Monitor and train staff on proper operational etiquette regarding department telephones and two‑way radios. Expectations of All Employees The Rooms Division Manager is expected to embody and enforce the following standards: Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can‑do” attitude at all times. Acknowledge our guests with a smile and a friendly “hello,” promptly attending to their needs. Comply fully with all hotel policies and procedures, including the Employee Handbook, Conduct Policy, and Safety Policy. Maintain absolute compliance with guest privacy and data security standards. Report all on‑duty injuries to the General Manager immediately, no matter how minor. Act as a proactive safety and security agent by identifying and reporting potential risks to guests or employees. Arrive in appropriate work attire/uniform, neat in appearance, and meet all productivity and cleanliness standards for your work area. Demonstrate a team‑first behavior, working together effectively to accomplish tasks, even if they fall outside specific job duties. Seek approval from management prior to working any overtime (including punching in early or staying beyond a scheduled shift). Job Requirements & Qualifications Experience: Minimum of 3–5 years of progressive leadership experience within Hotel Rooms Operations (Front Office and/or Housekeeping management preferred). Skills: Exceptional multi‑tasking, independent judgment, problem‑solving, and crisis‑management abilities. Strong financial acumen regarding labor management and basic hotel accounting. Legal: Must be legally authorized to work in the United States. Upon hire, the candidate must successfully complete the Form I‑9 within the first 3 days of employment. Physical Demands: Ability to move about the property frequently, inspect rooms, and assist with physical tasks (such as cleaning or moving equipment) as operationally required. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr