Brand Ambassador - Online Retail

Summary The Brand Ambassador represents Van Cleef & Arpels through phone and digital channels, delivering expert product guidance and exceptional client support. The role combines relationship building, service, and sales in a multichannel contact center. Responsibilities Handle inbound calls and provide client support through phone, email, chat, and social media. Drive sales, process merchandise orders, and identify opportunities to develop client relationships. Maintain product knowledge and provide accurate information about products, services, and availability. Capture client information, resolve inquiries, and coordinate with boutiques and internal partners. Requirements At least 3 years of contact center, customer service, or retail experience. Luxury retail or eCommerce experience preferred; knowledge of jewelry, timepieces, or gemstones is a plus. Excellent verbal and written communication, computer literacy, and ability to learn multiple systems. Availability to work shifts during operating hours, including weekends and holidays. #J-18808-Ljbffr Brobston Group