Warranty Administrative Assistant - Audi North Atlanta

Warranty AdministratorNalley Automotive is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture focuses on becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.The Warranty Administrator has the responsibility for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty claim revenue.Adhere to all manufacturers and after-market warranty company's policies and proceduresEstablish and maintain productive relationships with the manufacturer's designated warranty representatives and the representatives of any after-market warranty company with which the dealership conducts businessReview warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manualsEnsure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manualDetermine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair ordersSubmit warranty claims to manufacturer or warranty companies using administrative tools available and in current useEnsure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/deliveryReview all returned, and or, rejected warranty claims and prepare repair orders for immediate resubmissionMaintain a record of all claims submitted, returner/rejected, or paid and their current statusStrive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivablesStrong organizational skills and attention to detail a mustTwo years previous automotive/administrative work requiredWork with shop foremen, lead technicians and service advisors to effectively discuss warranty claimsMust be a minimum of eighteen years of ageMust be able to pass pre-employment screens (background and drug test)Company Benefits:Pay and Recognition:Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team members eligible)Insurance / Retirement:Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax-free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company matchPet InsuranceLearning, Tuition Assistance and Career Development:Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management SystemProfessional growth and development opportunities. Additional advantages:Technician Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursEmployee referral program with bonus opportunitiesAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace. Asbury Automotive