Loan Operations Assistant Manager

Loan Operations Assistant Manager

The Loan Operations Assistant Manager is responsible for coordinating and participating in the daily loan operations activities, including loan servicing, collateral records management, document tracking, loan reviews, loan payoffs, loan maintenance, and operational reporting. This position serves as a working manager who performs key operational functions while providing leadership, guidance and oversight to loan servicing staff. The Loan Operations Assistant Manager ensures servicing activities are completed accurately, timely, and in compliance with company policies and regulatory requirements.

Essential Duties:

• Perform and oversee daily loan servicing activities, including loan maintenance, payment processing, reconciliations, account updates, modifications and payoff administration.
• Monitor and maintain collateral records, including lien perfection, title administration, UCC filings, insurance tracking and lien release documentation.
• Review loan files and documentation to ensure accuracy, completeness and compliance with internal policies and regulatory requirements.
• Monitor and resolve documentation, collateral and servicing exceptions.
• Generate and review operational reports, reconcile discrepancies and support quality control activities.
• Assist with internal audits, compliance reviews, and regulatory examinations.
• Provide day-to-day leadership, training, coaching, and support to loan operations staff.
• Monitor workflow and prioritize departmental activities to ensure adherence to procedures and service standards are met.
• Serve as a resource for operational issues, system questions and escalated customer inquiries.
• Identify opportunities to improve processes, increase efficiency and reduce operational risk.
• Assist with implementation and testing of servicing system updates and procedural changes.
• Maintain current knowledge of lending regulations, servicing requirements and industry best practices.
• Perform additional duties as assigned.

Additional Responsibilities:

• Attend conferences, seminars and meetings as appropriate
• Maintain confidentiality in accordance with the Code of Ethics
• Adhere to established security procedures
• Participate in proactive team efforts to achieve departmental and company goals.

Supervisory Responsibilities:

• Loan Servicing Specialists
• Collaterals/Records Management

Knowledge, Skills, and Abilities:

• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources. Strong organizational and analytical skills.
• Communication Excellent interpersonal communication skills, both oral and written.
• Computer Skills Proficient computer skills including electronic mail, record keeping, routine database activity and advanced features of word processing and spreadsheet software.
• Banking -- Knowledge of financial industry and bank dynamics, and a thorough knowledge of bank's products and services, and bank security and transaction policies.
• Active Learning Understanding the implications of new information for both current and future problem-solving and decision making.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring Monitoring/assessing performance of yourself and other individuals to make improvements or take corrective action.
• Law and Government Knowledge of banking laws and regulations.
• Bank Secrecy Act In the performance of all the respective tasks and duties, employee will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.

Education and Experience:

• Associate or Bachelor's degree in Business, Finance, Accounting, or related field preferred.
• Minimum of 4 6 years of experience in loan servicing, loan operations, or banking operations.
• Prior supervisory, lead or management experience preferred.

Physical/Work Conditions:

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties the employee is required to sit, talk and hear frequently, lift up to 20 lbs. occasionally; may be required to work evenings and/or weekends, attend remote meetings and/or to travel.