Team Member

Job Description

Job Description

Brand Summary

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork, personal growth, and leadership development in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving.

Excellence With Care through our S.E.R.V.E model, creating meaningful experiences for both our guests and our team. Our restaurant is locally owned and operated, and we take pride in investing in our Team Members, developing future leaders, and making a lasting impact in the Bridgewater community.

Job Description

  At Chick-fil-A, the Team Member role (Front of House & Back of House) is more than just a job—it’s an opportunity to build valuable life and leadership skills while delivering exceptional service. Team Members play a critical role in daily operations by ensuring every guest receives a remarkable experience, whether through direct guest interaction, drive-thru service , or preparing high-quality food behind the scenes. You will be part of a team that values hospitality, efficiency, food safety, and teamwork, all while contributing to a fast-paced and rewarding environment.

Position Type

Full-time and Part-time

Our Benefits Include

• A fun, fast-paced work environment where you can positively influence others
• Flexible scheduling (closed on Sundays)
• Hands-on learning from experienced Operators and Leadership
• Intentional growth and development opportunities
• Leadership development and advancement pathways
• Scholarship opportunities
• Competitive pay

Team Member Responsibilities

S.E.R.V.E Model Expectations

• Serve with Hospitality: Create a welcoming, friendly, and engaging experience for every guest and team member
• Execute with Excellence: Perform all tasks with speed, accuracy, and attention to detail while maintaining high standards
• Respect Food Safety & Standards: Consistently follow all food safety, cleanliness, and operational procedures
• Value Teamwork & Growth: Stay coachable, adaptable, and support your team in all areas of the business
• Elevate the Experience: Anticipate needs, go the extra mile, and help create meaningful moments for guests and teammates

Front of House Responsibilities

• Greet guests with enthusiasm and professionalism while delivering signature Chick-fil-A hospitality
• Take accurate orders and ensure guests receive everything they need
• Operate in the drive-thru , maintaining speed, accuracy, and clear communication
• Maintain cleanliness and organization of dining areas, restrooms, and guest-facing spaces
• Assist with mobile orders, catering handoffs, and guest inquiries
• Demonstrate strong menu knowledge and assist guests with recommendations

Back of House Responsibilities

• Prepare, cook, assemble, and present food safely, quickly, and efficiently according to Chick-fil-A standards
• Maintain strict food safety practices, including proper handling, storage, and temperature control
• Keep all kitchen, prep, and storage areas clean, organized, and fully stocked
• Operate kitchen equipment safely and report any issues to Leadership
• Support efficient kitchen operations by working with urgency and attention to detail
• Assist with receiving inventory and maintaining product quality

General Responsibilities

• Work with a sense of urgency in a fast-paced, high-volume environment
• Be flexible and willing to work in multiple areas (FOH, BOH, and drive-thru) based on business needs
• Complete opening, closing, and daily operational tasks as assigned
• Follow all Chick-fil-A policies, procedures, and appearance standards
• Maintain a positive attitude and contribute to a strong team culture

Qualifications and Requirements

• Consistent, reliable, and punctual
• Positive attitude with a genuine passion for serving others
• Strong communication and interpersonal skills
• Ability to multitask and remain composed under pressure
• Team-oriented mindset with a willingness to learn and grow
• Ability to stand for extended periods and lift moderate weights as needed

Flexible availability, including mornings, evenings, and weekends

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.