Sr. Data Scientist - Operations & Product

Role Description

This role will be the analytical engine supporting Rula’s Electronic Health Record (EHR) and Revenue Cycle Management (RCM) product and operations, as well as customer support.

• Work closely with partners across Product, Operations, Finance, Accounting, Billing, Data, and Customer Experience.
• Investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights.
• Help improve the EHR platform through analyses of metrics, trends, and experimentation.
• Dig into billing workflows, identify breakdowns, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth.
• Play a critical part in helping Rula deliver a reliable, trustworthy experience for patients, therapists, and insurance companies.

Qualifications

• 7+ years of related professional experience in analytics or data science-focused role, with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis.
• Demonstrated ability to work with non-technical cross-functional stakeholders.
• Strong experience in working directly on A/B testing, including experiment design, deployment, and results interpretation.
• Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime) and experience translating data into actionable insights.
• Expert-level proficiency in Python and/or SQL to model predictive analytics, as well as hands-on expertise utilizing data visualization tools (Looker, Tableau, Hex, etc.).

Requirements

• Experience within a fast-paced, high-growth startup environment with the ability to handle dynamic and shifting analytical priorities.
• Expertise proposing and executing operational efficiency experimentation.
• Prior experience in healthcare, marketplace or financial services operations.
• Ability to connect analytics insights to business strategy, influencing financial and operational decisions that drive profitable growth.

Benefits

• 100% remote work environment.
• Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii).
• Attractive pay and benefits with full transparency of pay ranges regardless of where you live in the United States.
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access to start saving for your future.
• Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees).
• Paid parental leave available for all parents, including birthing, non-birthing, adopting, and fostering.
• Employee Assistance Program (EAP) supporting your mental and physical health.
• Quarterly department stipend for fun team-building activities or in-person gatherings.
• Community and employee resource groups to foster a sense of community and belonging for all.
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses.
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend.