QA Analyst

Gainwell Technologies is seeking a detail-oriented Call Center Quality Assurance Analyst to support Oklahoma's Medicaid program. In this role, you will monitor and evaluate customer interactions to help ensure accuracy, compliance, and a consistent customer experience across our contact center operations. You will analyze quality results, identify performance trends, participate in calibration sessions, and partner with Quality, Operations, and Training teams to help strengthen service delivery. #J-18808-Ljbffr