Bilingual Healthcare Case Manager (Caregiver & Patient Liaison)

Are you a bilingual professional fluent in English and Spanish with a passion for driving positive patient outcomes? Our client is seeking a proactive Bilingual Healthcare Case Manager (Caregiver & Patient Liaison) to serve as the primary liaison between patients, families, and care teams, ensuring seamless service continuity and exceptional patient satisfaction. To excel in this role, you will need 1 to 2 years of healthcare or administrative experience and a High School Diploma (some college or healthcare-related education is preferred). Bring your strong communication skills and passion for coordination to proactively manage patient needs and deliver top-quality care! Schedule: Monday - Friday, 9:00 AM - 6:00 PM Eastern Time, with 1 hour unpaid break (40 work hours per week) Responsibilities: Regulatory Standards: Adheres to all Agency Policies and Procedures related to patient/aide services, coordination, and documentation Ensures all assigned services and caregivers meet compliance and regulatory standards Maintains confidentiality of patient and agency information in accordance with HIPAA and agency policies Personnel / Team Collaboration: Collaborates with scheduling, nursing, and administrative teams to ensure service delivery Communicates patient/aide, and family concerns appropriately to supervisor and relevant teams Participates in team meetings, training, and performance improvement activities Professional (Core Case Manager Responsibilities): Manages a defined panel of patients, maintains clear ownership of assigned cases, and is accountable for patient satisfaction, retention, and service stability Serves as the primary point of contact for patients, caregivers, and families, and delivers personalized, relationship-based support Proactively identifies issues and monitors patient/aide status, service delivery, and caregiver performance Identifies risks including service interruption, caregiver instability, dissatisfaction, or safety concerns, and remains highly sensitive to significant changes in patient condition Develops and proposes solutions using sound judgment Coordinates with scheduling team to ensure continuity of care and appropriate caregiver assignments Communicates clearly with patients/aides/families regarding service changes, expectation management, and follow-ups, ensuring they clearly understand who their assigned CM is and can reach out for timely resolution Maintains accurate and timely documentation of patient/aide interactions, issues, and resolutions Submits required daily and weekly reports, including patient/aide updates, risk assessments, and planned actions Conducts follow-ups to ensure issues are resolved and services remain stable Escalates clinical concerns and high-risk situations to DPS/RN using established protocols (e.g., SBAR) Supports onboarding and transition of new patients to ensure continuity and relationship establishment Provides training, coaching, and necessary education to patients/aides as needed Provides necessary hiring and onboarding support to aides Provides necessary communication, coordination, and support to client’s network providers Performs other duties as assigned to support agency operations Qualifications: Bilingual in English and Spanish with full professional proficiency (written and spoken) High School Diploma required; some college or healthcare-related education preferred Minimum 1 to 2 years of experience in a healthcare or administrative setting preferred Strong communication, organizational, and interpersonal skills Ability to manage multiple priorities and patient/aide cases simultaneously Basic computer proficiency Ability to apply sound judgment in routine and moderately complex situations Demonstrates initiative, accountability, and problem-solving ability Demonstrates professionalism and accountability in all interactions Builds trust-based relationships with patients and families Communicates effectively with internal and external stakeholders Maintains a cooperative and team-oriented work environment Accepts feedback and demonstrates continuous improvement Uses appropriate communication channels and escalation pathways Respects diversity and treats all individuals with dignity Recognizes limitations and seeks support when appropriate Strong interpersonal and relationship management skills Ability to identify risks and proactively address issues Effective problem-solving and decision-making skills Ability to coordinate multiple cases and priorities simultaneously Strong organizational and documentation skills Permanent work from home Immediate hiring Health Insurance Coverage for eligible locations Note: #J-18808-Ljbffr BruntWork