Shop Lead Team Member - Capriotti's Sandwich Shop

FT - Capriotti's Sandwich Shop Lead Team Member

The Westin Tempe is looking for a FT - Capriotti's Sandwich Shop Lead Team Member to join our amazing team!

Hours/Shifts - AM/PM availability - including weekends and holidays

Summary of Benefits

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels

Flexible Schedules

Career Growth & Development

Insurance Benefit Available for both Full Time and Part Time Team Members

401k Plan and Company Match Program

Vacation Pay / Sick Pay Full Time and Part Time Team Members

Holiday Pay Full Time Team Members

Amazing Recognition Programs/Giving Back Community Outreach

Tuition Reimbursement

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

A Capriotti's Sandwich Shop Lead Team Member takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

A Capriotti's Sandwich Shop Lead Team Member is responsible for delivering exceptional guest service while preparing and serving both hot and cold food and light food offerings within the hotel caf or market. This role includes leading the shop during a shift to ensure that the team is creating welcoming and elevated guest experience for hotel guests, visitors, and associates while maintaining cleanliness, product quality, and operational efficiency in accordance with brand standards.

Essential Duties & Responsibilities:

• Welcome hotel guests and patrons in a warm, friendly, and professional manner consistent with hotel service standards
• Delegate duties and assigning tasks to ensure the team members are prepared for guests.
• Oversee food quality production of other for quality and standards
• Responsible for training all team members and demonstrating all shop operations
• Prepare and serve sandwiches and other caf menu items according to established recipes and presentation guidelines
• Accurately take guest orders and process transactions through the POS system
• Maintain knowledge of hotel amenities, outlets, and local area information to assist guests when needed
• Provide excellent hospitality and personalized service to enhance the guest experience
• Ensure both the Shop and Cup of Joe Caf, seating areas, counters, displays, and equipment remain clean, organized, and always stocked
• Follow all food safety, sanitation, and brand standards related to food and beverage preparation and handling
• Follow inventory management, restocking products, and notifying leadership of low inventory or maintenance concerns
• Support opening and closing procedures, including cash handling and balancing responsibilities
• Maintain quality and consistency of all beverages and food items served
• Work collaboratively with Food & Beverage, Front Office, and hotel leadership teams to support overall hotel operations and guest satisfaction
• Respond to guest concerns promptly and professionally and escalate issues when appropriate
• Maintain professionalism, attendance, grooming, and uniform standards in accordance with hotel policies

Required Qualifications & Skills:

• Previous food service, caf, hospitality, or food and beverage experience preferred
• Hotel or resort experience suggested
• Strong guest service and interpersonal communication skills
• Ability to work efficiently in a fast-paced hospitality environment
• Basic cash handling and POS experience preferred
• Flexible schedule availability including mornings, evenings, weekends, and holidays
• Ability to work independently while also functioning as part of a team
• Passion for hospitality and creating memorable guest experiences

Working Conditions & Physical Requirements:

• Ability to stand and walk for extended periods throughout shift
• Ability to lift, push, pull, and carry up to 50 pounds occasionally
• Ability to bend, reach, stoop, and perform repetitive hand motions
• Ability to safely operate food and beverage equipment

Note:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. The Company will provide reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities