Tools Engineer L3/OpsRamp

Job ID: SRJ_7170Posted: 2025-06-05Location: Plano , TXEmployment Type: C2CIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsTitle: Tools Engineer L3/OpsRampDuration: ContractLocation : Plano Texas (Day1 onsite)Minimum of 5 years of hands-on experience in OpsRamp design, implementation and integration with 3rd party solutionsCollects, generates, or helps refine high level requirements / use cases and creates implementation strategy, acceptance criteria (with input from the customer)Work with different engineering teams across the organization in order to determine scope for monitoring & event management solution designs and provide implementation roadmapExperience in monitoring database systems, Understand and manage systems upgrade path, scaling and automate routine tasks.Recommend best practice for configuration management for all OpsRamp components.Responsible for the formation and implementation of OpsRamp Solution standards, practices, Automations and procedures that best fits for an enterprise infrastructure.Should have good experience in Design, development, and implementation of IT Operations monitoring solutions with integration into other ITSM applicationsDesign integration workflows using OpsRamp Platform.Experience with REST and SOAP web services and use of connectors for integration.Solid understanding of integration design patterns, SOA/EAI best practicesAbility to troubleshoot OpsRamp (debuggers / flow analyzers) deployment issuesKnowledge in using J2EE, XML, XSLT, JMS, JSON, SQL, Python, NodeJSExpertise in configuring Dynamic Applications, Business Services, Dashboard & ReportsHands on experience in infrastructure discovery through OpsRamp platform and onboarding the Server infrastructure on to OpsRamp platform.Experience in System AdministrationExperience in monitoring Agent installation, Silo configuration and managementExperience in event management functionality. Netcool Omnibus / Moogsoft / Splunk / MF OpsBridge and other event management tools are added advantage.Experience in integration with Service Management tools like ServiceNow, BMC RemedyKnowledge in third party discovery tools like Service Now and BMC discovery is an added advantage.Strong understanding of Infrastructure network concepts and protocols.Experience in remediation of discovery and monitoring issues in the infrastructureGood analytical, problem solving, logical thinking. Standby support during non-office hour is required.Co-ordinating with support teams in resolving issues. Working with Vendor in updating the Patches, fixes, and version upgradesInterested to work in multi skilled environment and adapted to learn new technologies that supports any Enterprise InfrastructureCustomer facing experience is a mustSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.