Shared Services Supervisor

Shared Services Supervisor The Shared Services Supervisor oversees day-to-day transactional workflows for media billing, cash application, and credit/collections. Reporting directly to the Sr. Director of Network Digital Shared Services, this role drives process improvement, mentors transactional staff, ensures accurate client invoices, timely payment processing, and efficient dispute resolution. Strong critical thinking, strategic prioritization, and quick decision-making are essential to manage high-volume digital and network revenue cycles. Key Responsibilities Billing Oversight: Manage high-volume billing operations for digital audio and video media advertising campaigns. Cash Application: Supervise the accurate, daily posting of customer payments across multiple banking and merchant channels. Receivables Management: Direct collections, credit vetting, aging analysis, and dispute resolution to maximize cash flow. Team Leadership: Supervise, train, and distribute daily workloads among billing and cash application specialists. Strategic Prioritization: Balance urgent advertiser demands, month‑end deadlines, and fluctuating transaction volumes efficiently. Critical Decision‑Making: Evaluate and approve credit extensions, payment plans, and billing adjustments independently. Leadership Reporting: Provide regular cash, receivables, aging updates, and operational metrics to the Sr. Director. Qualifications & Requirements Education: Bachelor's degree in Accounting, Finance, or a business‑related field. Experience: 3‑5 years of accounting experience, with 1‑2 years leading billing or AR teams. Previous experience in a shared services or centralized corporate environment is highly preferred. Industry Knowledge: Prior experience in media, broadcasting, or digital advertising production is a plus. Core Competencies: Advanced critical thinking, sharp decision‑making, and the ability to prioritize changing workflows. Technical Skills: Proficiency in major ERP systems (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills. Soft Skills: Excellent conflict resolution, process‑improvement mindset, and strong written and verbal communication abilities. Benefits Employer‑sponsored medical, dental & vision coverage options Company‑provided supplemental life insurance Paid vacation and sick time Paid company holidays Spirit day to encourage community volunteering 401(k) plan Employee Assistance Program (EAP) at no cost (telephonic counseling, legal, financial, emotional support, family and caregiving) Additional voluntary programs: spending accounts, student loan refinancing, accident insurance, and more Compensation $92,000 - $115,000 Location New York, NY: 125 West 55th Street, 10019 Position Type Regular Time Type Full time Pay Type Salaried EEO Statement The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Other Information Non‑Compete will be required for certain positions and as allowed by law. Our organization participates in E‑Verify. #J-18808-Ljbffr NAB Leadership Foundation