Collaborative Care Behavioral Health Care Manager

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!OverviewIn 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 50,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.The Behavioral Health Care Manager (BHCM) is a core member of the Collaborative Care Model (CoCM) team, working in partnership with the patient’s medical provider (Internal Medicine or OB/GYN) and a psychiatric consultant, as well as the broader care team. The BHCM is responsible for supporting and coordinating the behavioral and physical health care of patients on an assigned caseload, with a focus on common mental health conditions including depression, anxiety, and perinatal mood and anxiety disorders. This role delivers measurement-based, population-focused care, including patient engagement, brief evidence-based interventions, systematic outcome tracking, and proactive care coordination to improve clinical outcomes and access.Responsibilities include:Care Management & Care Coordination Support the behavioral and physical health care of patients on an assigned caseload; closely coordinate care with medical providers, psychiatric consultant, and other care team members. Collaborate with Internal Medicine and OB/GYN clinicians to develop and implement integrated care plans. Facilitate referrals to specialty mental health, substance use treatment, and community-based services as clinically indicated (e.g., social services, perinatal supports).Screening, Assessment & Engagement Screen and assess patients for common mental health and substance use disorders using validated tools (e.g., PHQ-9, GAD-7, EPDS). Conduct clinical assessments, including risk assessment and safety planning as appropriate. Facilitate patient engagement in treatment and ensure ongoing follow-up care. Provide patient education on mental health conditions and available treatment options.Measurement-Based Care & Registry ManagementSystematically track treatment response and monitor patients (in person and/or via telephone/virtual care) for changes in symptoms, treatment adherence, and side effects. Maintain and utilize a patient registry or equivalent system to track clinical outcomes and identify patients requiring outreach. Proactively follow up with patients who are not improving or who are lost to follow-up. Document all patient encounters and clinical data in the electronic health record and registry systemsBrief Interventions & Medication SupportProvide brief, evidence-based behavioral interventions (e.g., behavioral activation, problem-solving treatment, motivational interviewing). Support psychotropic medication management prescribed by medical providers by monitoring adherence, effectiveness, and side effects. Reinforce treatment plans and promote patient self-management strategies.Psychiatric Consultation & Stepped CareParticipate in regular (typically weekly) caseload consultation with the psychiatric consultant. Present new and complex cases, as well as patients not improving as expected. Communicate psychiatric treatment recommendations to medical providers and support implementation. Facilitate treatment plan adjustments using stepped-care principles.Care Transitions & Relapse PreventionFacilitate transitions to higher levels of care when clinically indicated. Develop relapse prevention and self-management plans for patients achieving treatment goals. Support planned discharge from the CoCM caseload.Program Operations & DocumentationDocument patient progress, assessments, and treatment plans in accordance with organizational and CoCM requirements. Support adherence to Collaborative Care workflows, including population-based care delivery and outcome tracking. Participate in program development, quality improvement initiatives, and team-based care processes. Perform additional responsibilities as assigned.Schedule/Shift: Full-time; 37.5 HRS; Weekdays, Flexible Schedule. Generally Monday – Friday, between 8:30 a.m. – 5:00 p.m.; may be required to work evenings, weekends or holidays. May participate in on-call rotation.Required Skills and Abilities 1. Strong clinical assessment and risk management skills.2. Ability to manage a population-based caseload using data and registries . 3. Effective interdisciplinary collaboration.4. Patient-centered, culturally responsive care Strong organizational, communication, and follow-up skillsPreferred Skills and Abilities3 - 5 years Clinical behavioral health experience; experience in integrated care, primary care, or women’s/perinatal health. Experience in Collaborative Care Model (CoCM) or integrated behavioral health; perinatal mental health or women’s health populations; familiarity with measurement-based care and registry tools and delivering brief, structured, evidence-based interventions.Principal Responsibilities1. Provides clinical care management for individuals requiring assistance, support, and follow-up contact. Monitors care access wait times to ensure timely access to services. 2. Interacts with contacts such as patients, families, clinicians, medical staff, and administrators regarding the treatment of individual patients and the implementation of clinical programs. 3. Serves as the primary referral coordinator for mental health care to help ensure patients have access to the appropriate level of care. 4. Monitors mental health screening outcomes to support appropriate referrals when needed. 5. The clinician may provide brief clinical assessments, evaluations, and interventions while patients are connecting with providers. 6. Coordinates with contracted behavioral health provider network to resolve patient issues, track care metrics, and identify trends. 7. Track referrals and provide appropriate follow-up assistance as needed. 8. Develop and maintain a local, national, and international mental health resources database. 9. Authorizes referrals and communicates with internal and external business partners as needed to ensure coverage of appropriate services. 10. Functions as the primary contact for patients about mental health services. 11. May coordinate with external mental health facilities and/or providers to identify and facilitate higher-level care options, support aftercare planning needs, and ensure continuity of care across the continuum of mental health services. 12. Establishes and maintains strong working relationships with department leadership, clinicians, patients, and university stakeholders. 13. Adheres to the expectations of strict health information privacy and confidentiality. 14. Provide educational and consultation services as needed. May develop materials for educational programs and seminars for professional staff. 15. May perform other duties as assigned. Required Education and Experience Master’s degree in social work and at least three years of experience providing clinical care post-independent clinical licensure. Required License(s) or Certification(s) State of CT Licensed Clinical Social Worker or ability to obtain CT LCSW before hire.Job Posting Date07/13/2026Job CategoryManagerBargaining UnitNONCompensation GradeAdministration & OperationsCompensation Grade ProfileManager; Program Leader (25)Salary Range$82,000.00 - $131,500.00Time TypeFull timeDuration TypeStaffWork ModelOn-siteBackground Check RequirementsAll candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.Health RequirementsThis role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination.Posting DisclaimerSalary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).NoteYale University is a tobacco-free campus.