Alterations Specialist

Overview At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role—we make dreams happen. Responsibilities Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five-star customer experience. Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, including all operational checklist tasks and meeting customers emotional and practical needs. Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service achievement. Proactively address customer concerns with confidence; know when to escalate and partner with leadership. Communicate how alterations can play an important role in perfecting the dress for the customer’s event in partnership with Alterations; promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greet and escort alterations customers to and from alterations appointments. Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Respond promptly to customer questions by providing product and service information. Build long-term relationships with customers to meet and exceed satisfaction and loyalty. Maintain inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise. Ensure alteration pricing is at company standards. Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well-organized. Performs duties and tasks as assigned by store management. Physical Demands Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; talk to and hear customers. Manual dexterity to use POS terminals, count money, steam garments, access computers and phones, sew and perform fittings to David’s Bridal standards. Ability to lift/move up to 10 pounds and to use vision and depth perception for reading and using devices for long periods. Education & Credentials High school diploma or equivalent 1-2 years prior retail experience in an apparel or specialty store environment Prior sewing experience, preferably in bridal and/or special occasion production Prior experience with computerized POS systems is a plus Seasonal Benefits Include Flexible schedules 40% merchandise discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Additional terms and conditions apply. Diversity & Inclusion David’s Bridal is committed to Diversity, Equity, and Inclusion and to building a workforce that reflects the customers we serve. We encourage applications from all qualified candidates. We provide accommodations to applicants with disabilities; contact Human Resources for more information. Disclaimer: The preceding job description highlights the general nature and level of work performed by employees in this role. It is not a comprehensive description of all duties and responsibilities. Starting pay varies by location and experience. #J-18808-Ljbffr David's Bridal