Front Office Agent/ Guest Service Concierge
Radiate Hospitality, LLC
Job Description
Job Description
Front Desk Agent | Guest Service ConciergeHotel Keen | Palo Alto, CA
Be the First Impression. Create Lasting Memories.
At Hotel Keen , we believe every guest interaction matters. Located in the heart of vibrant downtown Palo Alto, Hotel Keen delivers a personalized boutique hotel experience where genuine hospitality, attention to detail, and exceptional service set us apart.
We are looking for an energetic, outgoing, and service-focused Front Desk Agent / Guest Service Concierge to join our team. If you love meeting new people, solving problems, and creating memorable guest experiences, we'd love to meet you.
What You'll DoAs the face of Hotel Keen, you'll play a key role in creating an exceptional guest journey from arrival to departure.
Guest Experience & Hospitality- Welcome guests with warmth, professionalism, and genuine hospitality.
- Create memorable first impressions during check-in and lasting positive experiences through check-out.
- Build authentic connections with guests and personalize their stay whenever possible.
- Serve as a knowledgeable local guide by providing recommendations for dining, entertainment, and attractions throughout Palo Alto and the Bay Area.
- Process guest arrivals and departures efficiently and accurately.
- Manage guest accounts, room assignments, payments, and folios.
- Handle reservations, room requests, and special accommodations.
- Maintain accurate guest records and ensure all billing transactions are posted correctly.
- Assist with luggage services, transportation arrangements, dinner reservations, and local recommendations.
- Anticipate guest needs and proactively provide solutions.
- Resolve guest concerns with professionalism, creativity, and urgency.
- Stay informed about hotel amenities, promotions, events, and daily operations.
- Collaborate with Housekeeping, Maintenance, and other departments to deliver seamless service.
- Maintain a safe and welcoming environment for guests and team members.
We're looking for someone who brings positive energy, professionalism, and a passion for people.
Preferred Qualifications- Previous hotel front desk, guest services, reservations, or hospitality experience.
- Outstanding customer service and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask in a fast-paced environment.
- Comfortable using hotel property management systems and basic computer applications.
- Flexible schedule, including mornings, evenings, weekends, and holidays.
Work in the heart of exciting downtown Palo Alto
Join a fun, supportive, and hospitality-focused team
Meet travelers from around the world
Opportunity for growth and career development
Be part of a boutique hotel known for delivering personalized guest experiences
Ready to Apply?If you're passionate about hospitality and enjoy creating memorable experiences that keep guests coming back, we invite you to join the Hotel Keen team.
Be Bold. Be Genuine. Be Keen.Apply Today!
Hotel Keen is proud to be part of Radiate Hospitality and is an Equal Opportunity Employer (EOE M/F/D/V).
Job Posted by ApplicantProVacancy posted 14 days ago
Similar jobs that could be interesting for youBased on the Front Office Agent/ Guest Service Concierge in Palo Alto, CA vacancy
- ...Job Description Job Description What We Look For...We are looking for a Front Desk Agent/Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests for Hotel Keen which is located in Palo Alto. The Key Responsibilities...Front officeImmediate startFlexible hoursWeekend work
Radiate Hospitality, LLC
Palo Alto, CA19 days ago - Coury Hospitality seeks a Front Office Associate to welcome guests, oversee the registration and check-out process, and promote hotel services while providing helpful information. This non-exempt, on-site role requires clear English communication, superb guest relations...Front office
- ...Guest Service Agent The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent... .... In addition, the Guest Services Agent will assist with Front Office functions as needed, not limited to assisting guests upon...Front officeFull timeWork experience placementWork at officeLocal areaShift work
- ...Centrillion Technology Holdings in Palo Alto, CA, is seeking an Office Manager to maintain a professional and efficient office environment... .... Responsibilities include managing office supplies, greeting guests, handling calls, and ensuring timely responses to inquiries. The...SuggestedWork at office
Centrillion Technology Holdings
Palo Alto, CA4 days ago - The Clement, Palo Alto is seeking a Personal Concierge to be the first contact for guests, providing personalized service from arrival through departure. This role combines front desk duties with guest assistance across hotel services to ensure a seamless stay. Responsibilities...Suggested
$30 - $36 per hour
...Cooley LLP is looking for a Guest Services Representative in Palo Alto to join the Facilities/Office Services Team. This role emphasizes establishing effective relationships with clients and providing outstanding customer service. Key responsibilities include assisting...Hourly payWork at officeCooley
Palo Alto, CA1 day ago- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...Front officeImmediate startShift work
- ...Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a... ...standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately...Front officeImmediate startShift work
HHM Hotels
Sunnyvale, CA26 days ago - OTO Development is seeking a Front Desk Associate to warmly welcome guests, manage check-in and check-out, and assist during their stay using the hotel's... ...teamwork, and go above and beyond to ensure memorable service. The position requires physical activity such as standing...
- ...settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office ManagerPerform bookkeeping activities, such as...Front officeFull timePart timeNight shiftWeekend work
The Rittenhouse Hotel
Milpitas, CA1 day ago - ...Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our... ...procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby...Daily paidImmediate startFlexible hoursShift work
- Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly welcome and register guests, assist with checkout, and answer questions about the property and surrounding area. The role requires strong guest service skills, familiarity with POS systems, and the ability...
$30 - $36 per hour
Position Summary Guest Services Representative at Cooley is seeking a Guest Services Representative to join the Facilities/Office Services Team. The role focuses on establishing effective... ...customer service, receptionist or concierge experience Previous law firm experience...Hourly payTemporary workWork at officeLocal areaLong distanceFlexible hours- ...Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a... ...standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately...Front officeDaily paidFull timePart timeImmediate startShift work
- ...Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a... ...standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately...Front officeDaily paidFull timePart timeImmediate startShift work
- A leading automotive service provider in Belmont is seeking a Customer Service Valet to enhance customer experiences by driving them to and from their homes while their vehicles are serviced. You will be responsible for maintaining cleanliness in service areas, operating...
$100k - $115k
...for property operation including but not limited to all guest related areas and service delivery. Maintain RHR minimum operating standards and maximize... ...Hotels Group. Reporting and accountability for: Front Office, Housekeeping, Reservations, & Guest Relations...Front officeFull timeWork experience placementLocal areaImmediate startAll shiftsNight shiftRosewood Hotel Group
Menlo Park, CAa month ago- ...Supervise the daily operations of the Front Desk staff to maximize... ...profits while attaining optimal guest satisfaction. ESSENTIAL JOB... ...ensure an optimal level of quality service and hospitality are provided... ...Supervise the Guest Service Agents. Remain calm and alert,...Front officeContract work
$24 - $25 per hour
...Guest Service Agent Are you a people person with a passion for hospitality? Every great stay starts with a great welcome. As a Guest Service... ...with hotel operations. You'll be a key part of the Front Office team, helping ensure guests feel welcomed, supported, and genuinely...Front officeHourly payTemporary workLocal areaFlexible hoursNight shiftDay shiftAfternoon shift- M Social Sunnyvale is seeking an Assistant Front Office Manager to guide daily Front Office operations, guest services, and team leadership from arrival to departure. You will supervise Front Desk, Guest Services, Night Audit, and Bell/Valet, delivering exceptional guest...Front officeNight shift
- ...Guest Service Agent / Front Desk Agent Be the Friendly Face Our Guests Remember! Do you have a genuine warmth and helpful nature? Do you enjoy making people feel welcome and creating a great first impression? If you're friendly, dependable, and enjoy helping others...Daily paidLocal areaFlexible hoursAfternoon shift
$21.63 per hour
...Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections,... ...by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality... ...Supervisors, Housepersons, Laundry, Front Office, and Engineering teams Communicate...Front officeHourly payTemporary workWorldwideShift workWeekend workMillennium Hotels - Lakefront Anchorage
Sunnyvale, CA3 days ago- ...a smart, friendly, customer service oriented night auditor who will... ...lasting relationships with guests encouraging them to come back... ...only responsible for covering front office positions/responsibilities but... ...guests in and out, bell, concierge and ensure that you always point...Front officePart timeShift workNight shiftDay shift
Radiate Hotels
Palo Alto, CA5 days ago - Option 1 Staffing is seeking an experienced Patient Services Rep with excellent customer service skills to join a growing team of Healthcare... ...co-payment Qualifications 2 (two)+ years of experience in a front office setting in the Healthcare field Experience with verification...Front office
$28 - $29 per hour
...Workplace Concierge The Circles culture is an inclusive environment... ...strong background in luxury service, this role is for you. As a... ...customer service to employees and guests. You will ensure that every... ..., including guest services, office operations, and supporting...Hourly payPart timeWork at officeMonday to Friday$52k - $56.16k
...our tier as #1 Apartment Operator in the country, based on resident survey scores through the Kingsley Survey program! What is a Guest Services Representative at AVE? Guest Services Representatives are the face of AVE and are responsible for setting a great first...Hourly payPermanent employmentFull timeTemporary workPart timeRelocationMonday to FridayFlexible hours$22 - $23 per hour
...growing fast ). With a dynamic mix of full-service and focused hotels across major cities,... ...properties means we're everywhere our guests need us to be. But here's the thing-we're... ...closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support...Front officeHourly payTemporary workFlexible hoursShift workDay shift$18 per hour
...Joy Creator Position At Nothing Bundt Cakes At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play...Hourly payCasual workFlexible hoursAfternoon shift- Job Title Job description goes here. If no job description is provided, only the job title will be shown. AVE by Korman Communities
- ...Guest Service Representative The Maple Tree Inn is seeking a warm and approachable individual to join our dynamic team as a part-time Guest Service Representative in Sunnyvale, CA. If you excel in providing efficient and courteous assistance to hotel guests in person...Part timeFlexible hoursShift workNight shiftWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Agent/ Guest Service Concierge. Be the first to apply!
Related searches
- benefits customer care representative Palo Alto, CA
- benefit customer service representative Palo Alto, CA
- client service consultant Palo Alto, CA
- customer service representative insurance Palo Alto, CA
- customer service representative data entry Palo Alto, CA
- customer resolution specialist Palo Alto, CA
- customer service associate Palo Alto, CA
- customer relations associate Palo Alto, CA
- warehouse customer service representative Palo Alto, CA
- customer service specialist Palo Alto, CA