Residence Attendant

Job Description

Job Description

C Ca

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The Agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives.

Good Shepherd Center for Homeless Women and Children provides a full spectrum of services to one of the most underserved segments of the homeless population in Los Angeles and surrounding communities – unaccompanied women, and mothers with children. Since its inception in 1984, Good Shepherd Center’s primary goal has been to permanently end homelessness for the women and children we serve by providing individualized services that support women as they transition from homelessness to a self-determined life.

Good Shepherd Center for Homeless Women and Children operates three Residential programs that provide shelter, food, clothing, referrals and on-site supportive services to unaccompanied women and families experiencing homelessness. Languille Shelter and Hawkes Residence operate as Interim Housing sites for unaccompanied women experiencing homelessness. The Residence sites provide unaccompanied women experiencing homelessness with temporary housing intended to resolve their immediate experience of unsheltered homelessness, to connect participants to permanent housing opportunities and to provide various others resources needed to break their cycle of homelessness. In addition, Languille Shelter provides drop-in services to unaccompanied women living on the streets during the daytime hours. Farley House provides Transitional Housing to up to 21 families experiencing homelessness. The families are composed of a parent/guardian with up to two minor children.

Good Shepherd Center is seeking a dependable, compassionate and empathetic individual to join the Residential Team

A Resident Attendant provides first line of staff presence in residential shelter, implements rules and policies governing shelter operations and assists residents with problems and questions. Answers phones and monitors front door. Ensures shelter residents comply with rules. Observes and records significant activities. Provides general information and direction to the public. Oversees volunteer activities. Completes cleaning assignments. Prepares meals for residents.

Responsibilities:

• Ensures shelter residents comply with rules.
• Answers phones and watches front door.
• Observes and records significant activities.
• Provides general information and direction to the public.
• Assists residents with problems and questions.
• Oversees volunteer activities.
• Cleaning assignments such as sweeping, trash removal, and cleaning (kitchen, bathrooms, and resident rooms) in shelter.
• Prepares meals for residents.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Performs related duties as required.

Qualifications:

• Completion of high school or the equivalent.
• Six to twelve months of related experience.
• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Discern behavior needs and problems.
• Use independent judgment and initiative.
• Display sensitivity, tact, and responsiveness in various situations and needs.
• Handle public contact and relations effectively.
• Plan short‐range activities.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking