Credit Resolution Specialist

PenAir Credit Union Collections Specialist

Recover money owed to Pen Air Credit Union for delinquent loans while ensuring compliance with Fair Debt Collection Practices Act and all other regulatory guidelines. Identify opportunities to assist our members with collection of payment, arrangements to pay, deferments, and any other assistance available to bring an account into good standing.

Major Duties and Responsibilities:

• Contacts delinquent accounts by phone, text, email, and mail; takes appropriate action to bring current.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral or charge off when other arrangements to bring the loan current are unsuccessful.
• Maintains accurate files and reports on all collections activity.
• Completes weekly scheduled educational training through BVS courses, attorney courses, and other online resources.
• Performs skip tracing to assist in locating difficult members.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Participates in scheduled training with a Senior Credit Resolution Specialist to enhance knowledge and skill set.
• Performs other job-related duties as assigned.

Minimum Qualifications:

• Experience: Three years to five years of similar or related experience, including preparatory experience.
• Education/Certifications/Licenses: A high school degree or equivalent
• Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically, it includes subject matter experts as well as first level middle managers.

Other Skills:

• Attention to detail, time management skills, excellent telephone communication skills.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.