Warehouse Technician I

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?


Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!


Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Warehouse, Commerce Way, Dover Delaware

Status: Relief - Works as needed

Shift: Days - Warehouse operates 5a-5:30p, Schedule includes a weekend rotation

SALARY RANGE: 16.57 - 24.86 HOURLY

General Summary:

The Supply Chain Warehouse Technician is responsible to receive, stock, pick, pack, and ship medical/surgical supplies and equipment to the appropriate customers within the organization on time. Responsibility to include inspecting shipments for conformity with purchase orders, pick requests, handle discrepancies, and report damages. All inbound and outbound packages and vendor deliveries will be documented in the supply chain Material Management information system (MMIS).

Expected to personally assume responsibility for receiving, stocking, picking, packing, and shipping a department-established quantity of stock keeping unit (SKUs).

Responsibilities:

1. Responsible for receipt, inspection, and recording of deliveries. Unloading inbound shipments and staging per protocol, validating shipping quantity at the item level, and escalating identified issues by working with the procurement team to solve discrepancies. Placing items for storage in the Warehouse, plus distribution and delivery of resources, supplies, and equipment. Preparing packages for shipping, labeling them, and loading them onto trucks, using FedEx Ship Manager to send out shipping to Vendors.
2. Pick orders and prepare for shipment per pick ticket, utilizing picking software to build orders at or above department standard productivity and ensuring the accuracy of the shipment and associated shipping documents. Staff are held accountable for the accuracy of orders. Accurately label boxes to identify and dispose of leftover packing materials, such as pallets and cardboard. Scan all items to avoid errors. Build pallets with orders and position them in the correct loading dock.
3. Monitors inventory for expirations or loss. Utilizes proper rotation, organization, identification, and documentation techniques. Rotates products and retrieves recalled, expired, and contaminated products-stocks and restocks items in their proper location.
4. Utilizes all point-of-use systems to manage inventory appropriately. Restocks inventory manually or with MHE. Escalates inventory concerns, inaccurate inventory locations, or potential for errors. Participates in cycle counting and inventory analysis activities upon leadership assignment.
5. Maintain inventory control records and assist with inventory counts using the ERP system. Alert management of out-of-stock or low-stock-level items.
6. Partners with department leaders, supply chain operations leaders, and/or the Procurement team to facilitate product evaluations/ trials, conversions, and substitutions.
7. Operating warehouse MHE, such as forklifts, reach trucks, and pallet jacks. If assigned, approved powered lift equipment training will be provided and documented.
8. Communicating with customers and staff, answering phone calls and emails, interacting with customers, and handling questions or complaints.
9. Always maintain your work area in a clean and organized fashion by removing cardboard from shelves and sweeping the aisle. Every member has an assigned aisle that must be kept clean and organized.
10. As directed, may be responsible for picking up, transporting, and delivering specimens, mail, supplies, and equipment as needed. Transports may contain biohazard items, tissue, and Protected Health Information (PHI). Handle all specimens and lab samples safely and efficiently, ensuring specimens are stored in the proper cooler with correct identification. Handheld scanners are used to maintain a recorded chain of custody for all deliveries.
11. Required to handle and distribute non-controlled medication solutions and required to work in areas where patient-specific medications are stored. Supply Chain staff are expected and authorized to transport locked and secured medications.
12. Responds to urgent dispatch requests based on business and customer needs.
13. Professionally interacts with customers, providing excellent customer service. Relays any customer service problems to the attention of the Supervisor/manager
14. May assist as needed to include unloading, sorting, breaking down inbound shipments, staging materials, and picking orders for hospital/clinic needs using the ERP system. Efficiently operating in an electronic inventory management system, receiving, counting, and decrementing inventories in accordance with department standard operating procedures (SOP). Recall management, inventory monitoring for expirations or loss, cycle counting, and inventory analysis activities escalating issues, concerns, or questions.
15. Must be able to manage and restock point-of-use inventory systems (Pyxis).
16. All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience:

• Education:
• High School Diploma or GED
  ;
• Credential(s):
• None Required
  ;
• Experience:
  Required: No experience necessary.

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