Supervisor

Pool Supervisor

Under the supervision of the Pool Manager, the Pool Supervisor is responsible for the completion of daily tasks assigned to ensure and maintain a safe and welcoming environment. Employee shall provide effective customer service for all customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the department.

Examples Of Duties

• Manages and supervises assigned operations to achieve goals within available resources; plans and organizes workloads and staff assignments; trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed. • Determines work procedures and expedites workflow; studies and standardizes procedures to improve efficiency and effectiveness of operations. Issues written and oral instruction; assigns duties and examines work for exactness, neatness and conformance to policies and procedures. • Maintains harmony among workers and resolves grievances. • Performs or assists subordinates in performing duties; adjusts errors and complaints. • Responds to public inquiries about recreation programs made by telephone, correspondence, or during public meetings. • Offer excellent customer service to all patrons. Greet customers with a smile and respond to their needs in a kind and courteous manner. • Processes customer orders/changes/returns according to established department policies and procedures. • Take inventory of items to ensure adequate amount of items are available and restocked accordingly. • Participate in keeping all areas of the facility neat, clean and safe at all times. These duties include sweeping and mopping the restrooms, locker rooms, lobby, meeting rooms, concessions and removing trash, changing lights, cleaning pool deck etc. • Handle all phone inquiries in the same kind and courteous manner. • Be available to work nights and weekends. • Other duties as assigned.

Typical Qualifications

• Must be able to work well in a team environment. • Must be able to take direction from the Shift Manager and complete all tasks as assigned. • Must have the ability to recognize problems as they arise and bring them to the attention of the Shift Manager. • Must be able to assume a positive and active role at the pool, even while working under potentially stressful conditions (weather, upset or injured participants, etc.). • Must have the ability to interact with youth when necessary to ensure the safety and well- being of all participants, facilities, and equipment. An ability to interact and communicate well with others is essential. • Ability to understand and carry out verbal and/or written instructions efficiently and effectively. • Be able to follow safety guidelines and exercise good judgment in all aspects of responsibility.

Supplemental Information

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 10 pounds. • While performing the duties of this job, the employee regularly works in outside weather conditions. The employee is regularly exposed hot temperatures, wet and/or humid conditions, and occasionally toxic or caustic chemicals The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee regularly works in outside weather conditions. The employee is regularly exposed to hot temperatures, wet and/or humid conditions. • The noise level in the work environment is usually quiet while in the office, and moderately loud when on the pool deck. This description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.