Universal Banker

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development. The Universal Banker is primarily responsible for interacting with customers to complete transactions, cross‑selling Nicolet products and services, resolving problems, and serving as a back‑up to the personal bankers by opening and closing accounts. This position promotes business for Nicolet by maintaining a high level of customer service and by referring customers to appropriate staff where necessary. As a Universal Banker, you will: Perform teller duties and organize, balance and prove cash daily to maintain accurate transactions processed. Identify payees and verify signatures and endorsements. Perform back‑up personal banker duties, open a variety of accounts, verify and process changes to existing accounts, answer customer questions, and resolve related account problems to ensure customer satisfaction. Follow the guidelines of the continuity program with all new Nicolet customers. Attract and retain customer relationships by extending a courteous greeting in person or by phone and by providing accurate and timely customer service which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan payments, dispensing cashier’s checks and bonds, processing savings withdrawals within established guidelines to ensure customer satisfaction. Stay current on applicable banking regulations and security procedures and practice to prevent fraud or other bank losses and to comply with regulatory requirements. Answer customer telephone inquiries promptly and professionally and provide accurate information in accordance with bank policies and procedures. Assist with night depository duties, including logging bags, processing deposits, making change orders, issuing receipts, etc. Promote Nicolet products and services by identifying customer needs and suggesting appropriate products and services to solidify and enhance customer account relationships. Recommend corrective services to resolve customer complaints. Engage proactively as a sales representative of Nicolet products and services to existing and prospective customers within the community by active participation in community events and/or organizations. Maintain vault, which includes balancing the vault daily and ordering and selling cash for the branch. Maintain inventory of traveler’s checks, cashier’s checks and gift cards and ensure adequate supply at all branch locations. Monitor supplies for front line and place orders when necessary. Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet. Demonstrate an appreciation for diversity within the workplace and work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non‑job‑related classification. Show commitment to Nicolet’s equal employment opportunity and non‑discrimination policies and pursue inclusion and respect toward different perspectives. Perform all other duties as assigned. Qualifications High School diploma or equivalent 1+ years of cash handling experience 401(k) with a company match PT0 &11 1/2 Paid Holidays The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr Nicoletnationalbank