Jr Systems Analyst

Job Title & Details Job Title: Jr. Systems Analyst (Entry-Level) Location: San Antonio, TX Schedule: Monday–Friday, 7:00 AM – 4:00 PM Work Arrangement: Hybrid (Remote Fridays after onboarding/training period) Contract Length: 6 Months with strong potential for extension Overview The ideal candidate is naturally curious, detail-oriented, and eager to learn. This role partners closely with the Senior Systems Analyst to monitor customer care performance, support reporting needs across the business, and assist with administration of customer care technologies including Talkdesk and Microsoft Dynamics. Key Responsibilities Collect, clean, validate, and analyze customer care data from multiple sources to ensure accuracy and consistency. Generate recurring and ad hoc reports for leadership focused on call center KPIs, including agent performance metrics, call handling metrics, schedule adherence, Quality Assurance scores, and operational performance. Create dashboards, visualizations, and presentations using Excel, Power BI, Tableau, PowerPoint, and other reporting tools. Extract and analyze data from systems such as Talkdesk AI and Microsoft Dynamics. Support light systems administration functions. Build and maintain reporting solutions utilizing Power BI, MS SQL, Qualtrics, Dataiku, and Power Automate. Partner with business stakeholders to fulfill reporting and analytics requests. Support ongoing projects and initiatives led by the Senior Systems Analyst. Required Qualifications Background working in a call center or customer service environment. Strong Microsoft Excel skills including Pivot Tables, VLOOKUPs, and data formatting and manipulation. Excellent communication, organization, and attention to detail. Ability to work independently and take ownership of tasks. Demonstrated curiosity and willingness to investigate data, identify trends, and provide recommendations. Strong professionalism, maturity, and reliability. Preferred Qualifications Basic SQL querying and data extraction experience. Experience with data visualization tools such as Power BI, Tableau, or Looker. Experience pulling and analyzing operational or performance metrics. Internship, academic project work, or hands‑on experience involving data analysis. Exposure to Microsoft Dynamics, Talkdesk, Power Automate, Dataiku, or similar platforms. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #J-18808-Ljbffr Apex Systems