Occupational Injury & Claims Administrator

Occupational Injury & Claims Administrator

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history.

The Occupational Injury & Claims Administrator is a critical part of Spreetail's commitment to team member safety and wellbeing across our fulfillment network. This role is primarily responsible for providing real-time injury intervention at the point of care, ensuring seamless transitions to medical evaluation, and managing Workers' Compensation claims with accuracy and urgency. By building internal emergency response capability and delivering meaningful first aid training to our teams, this administrator helps ensure every Spreetailer gets home safe.

How you will achieve success:

• Associates receive immediate, competent care at the point of injury, reducing severity escalation and downstream claim impact.
• Third-party medical transitions are seamless, timely, and well-documented with no regulatory gaps or associate experience breakdowns.
• Workers' Compensation claims are filed accurately, managed proactively, and closed efficiently — with leadership always informed.
• C-suite and regional leadership receive clear, data-driven Workers' Compensation performance reports that translate claim data into actionable operational insight.
• Site teams are trained, certified, and confident in performing basic injury interventions before this role arrives on scene.
• Acts as the internal subject matter expert to rework, reenergize, and relaunch Emergency Response Teams (ERTs) at each fulfillment site — delivering structured First Aid training to associates and site leadership that builds lasting, site-level response capability.
• OSHA recordkeeping is accurate and audit-ready at all times, with zero compliance gaps across all covered jurisdictions.
• Injured associates experience a consistent, professional, and supportive care process that reflects Spreetail's values from first response through return to work.

What experience will help you in this role:

• First Aid and CPR/AED certification from a nationally recognized organization or equivalent training.
• Demonstrated hands-on experience delivering injury care and first aid response in a workplace, clinical, or emergency setting.
• Capability to design and facilitate First Aid, injury prevention, or safety training programs for adult learners.
• Experience with document control, PPI, and incident/injury terminology to support Workers' Compensation claim registration, documentation, and regulatory compliance.
• Strong documentation skills with the ability to produce accurate, detailed records accurately and under time pressure.
• Ability to communicate complex medical and claims information clearly to both operational and executive-level audiences.
• Ability to travel regionally on short notice in response to multi-site incidents, ERT launches, or coverage needs.

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don't require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!

What you can expect from us:

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.