Call Center Representative

Job Description

Call Center Representative

Maple Grove, MN (100% Onsite)

$20-$21/hr


Temp-to-Hire
About the Role

We're seeking a customer-focused Call Center Representative to join a small, collaborative team. This position combines customer service, account verification, payment processing, and collections support. If you enjoy helping customers, working in a fast-paced environment, and building a long-term career with growth potential, this could be a great fit.
Responsibilities

• Make a minimum of 100 warm outbound calls per day
• Answer 15-30 inbound customer calls and provide exceptional service
• Verify financing contract information and customer identities
• Assist customers with payment processing and automatic payment enrollment
• Welcome new customers and contact existing customers regarding past-due accounts
• Document customer interactions accurately within company systems
• Escalate customer concerns and issues as needed
• Maintain professionalism while meeting daily performance goals

Qualifications

• At least 1 year of customer service experience
• Strong work ethic and stable employment history
• Accurate typing and data entry skills
• High School Diploma or GED required
• Excellent verbal and written communication skills
• College coursework or degree is a plus

Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 2:30 PM

Compensation & Benefits
During Contract Period

• Medical insurance options
• Dental insurance
• Vision insurance
• Accident and critical illness coverage
• Hospital indemnity coverage
• Life insurance and short-term disability eligibility (20+ hours/week)
• Earned Safe & Sick Time
• Employee discount programs

Upon Permanent Hire

• Health, Dental, and Vision Insurance
• IRA with company match
• 10 days of Paid Time Off (PTO)
• Holiday accrual

Why You'll Love This Opportunity

• Friendly, casual work environment
• Weekly team activities and training opportunities
• Birthday celebrations and employee recognition
• Career advancement opportunities
• Opportunity to build a long-term career with a growing organization

Apply today if you're a customer service professional looking for a team-oriented environment with strong growth potential and a consistent weekday schedule.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.


Job Reference: JN -082026-429542