IT Support Technician
$70kLittle Leaf Farms
POSITION SUMMARY: The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team. DUTIES AND RESPONSIBILITIES: End User Support & Administration
Salary Description
$70K commensurate with experience plus bonus
- Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies.
- Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems.
- Escalate complex issues as needed and ensure timely resolution.
- Administer user accounts, permissions, licensing, and device management within Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
- Perform routine maintenance and monitoring activities, including system updates, patch management, endpoint security monitoring, and system health checks.
- Support and maintain IT infrastructure to ensure reliability, performance, and security.
- Support network equipment installations and basic network troubleshooting.
- Deployment & Project Support
- Install, configure, and deploy hardware and software throughout the organization.
- Assist with infrastructure improvements, equipment deployments, and facility expansion projects.
- Coordinate with vendors, service providers, IT team members, and business stakeholders to resolve issues and implement technology solutions that support operational goals.
- Maintain documentation of systems, configurations, inventory, support procedures, and ticket activity.
- Create and update user guides and knowledge base articles.
- Educate end users on technology best practices and basic troubleshooting techniques.
- Minimum of 2 years of experience in IT support, help desk, desktop support, or a similar role.
- Experience supporting Microsoft Windows, Microsoft 365, end-user devices, user accounts, and endpoint management solutions in a business environment.
- Experience troubleshooting hardware, software, networking, and mobile device issues.
- Strong troubleshooting, communication, and customer service skills.
- Ability to clearly communicate support-related information verbally and in writing.
- Ability to manage multiple priorities, work both independently and collaboratively within a team, and thrive in a fast-paced environment.
- Must be onsite five days per week.
- Ability to lift and move up to 50 pounds of IT equipment.
- Ability to spend extended periods standing, walking, and working throughout a large facility.
- Comfortable working in warehouse, production, office, and equipment room environments.
- Must be authorized to work in the United States.
- Must possess and maintain valid government-issued identification required for occasional business travel.
- Occasional travel to other Little Leaf Farms locations (Less than 10%) may be required to support projects, training, or operational needs.
- Normal working hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours work required to support system upgrades, maintenance activities, or critical business needs.
- Participation in an on-call rotation is required to help address urgent support issues and maintain business continuity.
- Experience supporting warehouse, manufacturing, or distribution center environments, including warehouse technology solutions such as RF scanning and label printing systems.
- Experience with network infrastructure and structured cabling.
- Relevant IT certifications (CompTIA A+, Network+, Microsoft Endpoint Administrator Associate, or similar).
- Bilingual (English/Spanish) is a plus.
Salary Description
$70K commensurate with experience plus bonus
Vacancy posted 3 days ago
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