Assistant Service Manager

Assistant Service Manager

Courtesy Ford of Norfolk is seeking a dedicated and motivated Assistant Service Manager to join our team in Norfolk, NE. In this role, you will support the Service Manager in delivering exceptional customer service and ensuring the smooth operation of the service department. You will work closely with technicians, customers, and other staff to maintain a high standard of service quality and efficiency.

Responsibilities

• Assist the Service Manager in overseeing daily service department operations.
• Coordinate service appointments and manage workflow to maximize efficiency.
• Ensure customer satisfaction by addressing concerns promptly and professionally.
• Support staff training and development to maintain high service standards.
• Assist with inventory management and ordering of parts and supplies as needed.
• Collaborate with technicians and other team members to ensure timely and accurate service delivery.
• Help maintain compliance with company policies and industry regulations.

Requirements

• Previous experience in automotive service management or a related field is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficient with basic computer applications and service management software.
• Customer-focused attitude and problem-solving skills.

Benefits

• Competitive compensation and opportunities for growth.
• Supportive and team-oriented work environment.
• Comprehensive training and development programs.
• Employee discounts on vehicle purchases and services.

About the Company

Courtesy Ford of Norfolk is a trusted leader in the automotive industry, committed to providing exceptional vehicles and service experiences to our customers in Norfolk, NE. We pride ourselves on integrity, customer satisfaction, and fostering a positive workplace culture that supports employee growth and success.