Customer Service Representative

CTC

Job Description

Job Title/Job Description-

Customer Service Rep - incoming / outgoing calls, email and text communication, follow through, data entry, frame ordering - manufacturing optical lab. not retail calls.

Location Address: 6981 Southern Blvd. Youngstown, Ohio 44512 (100% Onsite) manufacturing optical lab.

Specific Skills Needed:

Good communication, basic phone skills, basic data entry, multitasking
Friendly personality, Organized, able to deescalate a tense situation
discuss whether there is flexibility - On the job training, optical experience is a plus. manufacturing optical lab.
Must be able to handle the high volume of incoming and outgoing calls, email and text messages.
We average 40 to 60 incoming calls per CSR.
We average 10 - 20 outgoing calls a day, per CSR.
The average call time is 2:15 minutes, however, the follow through time averages 5 - 15 minutes.
Each CSR completes the leg work, research and follow through for every call, email or text they take.
CSR average 1-5 emails a day and an average of 20 -30 text messages a day.

\nCompany Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Company Description

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Vacancy posted 2 days ago

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