Orientation Coordinator

Job Description

Job Description

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we've built our reputation as one of the nation's leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.

We're seeking an Orientation Coordinator who thrives on teaching, organizing, and helping people succeed. This role serves as the first impression for many of Mercer’s contractors and plays a critical role in creating a positive, engaging, and compliant onboarding experience.

Success in this role requires strong communication skills, confidence presenting to groups, attention to detail, and the ability to build positive relationships with individuals from diverse backgrounds. You'll coordinate orientation activities, deliver training, support contractor onboarding, and work closely with multiple departments to ensure contractors are prepared for success.

This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.

What's In It For You

• Competitive Pay based on experience
• Comprehensive Health Coverage – Mercer contributes over $7,500 annually toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards – Receive up to $300 annually in wellness gift cards
• Generous Time Off – Paid Time Off and company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match
• Professional Development – Ongoing training and opportunities for career growth
• Leadership Opportunity – Play a key role in shaping the contractor onboarding experience and future development of the orientation program

What You'll Do

• Coordinate and facilitate Mercer Transportation's contractor orientation program from start to finish
• Deliver engaging classroom and hands-on training covering company policies, procedures, technology platforms, and contractor resources
• Create a welcoming onboarding experience that promotes contractor engagement, confidence, and long-term success
• Build positive working relationships with contractors and serve as a trusted resource throughout the onboarding process
• Coordinate orientation schedules and training sessions with Safety, Compliance, Permitting, Settlements, Recruiting, and other departments
• Ensure all onboarding documents, compliance requirements, and training records are completed accurately and on time
• Assist contractors with Mercer software systems, mobile applications, and technology tools used in daily operations
• Maintain training materials, contractor packets, classroom resources, and orientation supplies
• Monitor onboarding effectiveness and recommend improvements to enhance the contractor experience
• Maintain accurate records, reports, and orientation documentation
• Coordinate procurement and transportation of orientation materials and supplies as needed
• Support contractor retention, engagement, and satisfaction initiatives
• Represent Mercer’s culture, values, and commitment to contractor success during every orientation session

Who You Are

• A confident presenter who enjoys teaching, coaching, and helping others learn
• Organized and detail-oriented with strong planning and time management skills
• Comfortable speaking in front of groups and facilitating discussions
• Able to build rapport quickly and create positive relationships with individuals from diverse backgrounds
• A strong communicator with excellent verbal, written, and interpersonal skills
• Adaptable and capable of managing multiple priorities in a fast-paced environment
• Comfortable learning and supporting multiple software systems and technology platforms
• A proactive problem-solver who takes ownership of tasks and outcomes
• Professional, dependable, and committed to delivering an exceptional onboarding experience

Preferred Qualifications

• High School Diploma or GED required; Associate or Bachelor's Degree preferred
• Previous experience in training, recruiting, customer service, or transportation.
• Experience presenting information to groups or facilitating training sessions
• Strong computer skills including Microsoft Office and the ability to learn new software platforms quickly
• Experience coordinating projects, schedules, events, or training programs is a plus

Why Mercer

At Mercer, we believe first impressions matter. As an Orientation Coordinator, you'll play a critical role in helping new contractors feel welcomed, prepared, and confident as they begin their partnership with Mercer. You'll join a collaborative team that values communication, professionalism, continuous improvement, and contractor success. If you're passionate about teaching, building relationships, and creating positive experiences, we'd love to hear from you.

Physical Requirements

This position operates in a typical office and training environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of standing, walking, presenting, and interacting with groups
• Frequent use of hands and fingers for typing, handling documents, and operating office equipment
• Occasional lifting and carrying of training materials and supplies up to 50 pounds
• Ability to travel locally for occasional supply pickups or company-related activities
• Clear verbal and written communication skills for effective interaction with contractors, employees, and stakeholders

Equal Employment Opportunity

We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

The hiring rate for this position is $21 per hour. This rateis an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications.