ServiceNow Architect

Job Description

Job Description

We are looking for a ServiceNow Architect to design and develop network and system architectures and define key capabilities and performance requirements. The ServiceNow Architect defines total systems design and technology maturity constraints in accordance with mission requirements; develops network and system element architecture and design and interface definitions; defines network and system implementation approach and operational concept; develops models and architectural guidelines for current and future network and system development; and ensures requirements are met and evaluates performance with customer.

In this role, the ServiceNow Architect:

• Interfaces with the user(s) and all other stakeholders in order to determine their needs.
• Generates the highest level of requirements, based on the user's needs and other constraints such as cost and schedule.
• Performs cost-benefit analyses to determine whether requirements are best met by manual, software, or hardware functions; making maximum use of commercial off-the-shelf or already developed components.
• Designs and develops solutions to applications problems, system administration issues, or network concerns.
• Develops partitioning algorithms (and other processes) to allocate all present and foreseeable requirements into discrete partitions such that a minimum of communications is needed among partitions, and between the user and the system. 

The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USAF program. This role provides hands‑on technical leadership across multiple platform areas, including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine, ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.

Responsibilities include:

ServiceNow Architecture & Platform Leadership

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical SME for:
  • IT Service Management (ITSM) 
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM) 
  • Security Operations (SecOps)
  • Strategic Portfolio Management (SPM) 
  • Integrated Risk Management (IRM) 
  • App Engine & Automation Engine 
  • CMDB and CSDM
• Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
• Lead platform governance, ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design, configuration, and implementation.
• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

Collaboration & Program Support

• Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.

Network Architecture & Engineering

• Provide SME‑level support on network infrastructure and network hardware.
• Implement, administer, and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
• Diagnose and resolve network issues with strong analytical and problem‑solving skills.

Professional Attributes

• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively in team environments and directly with customers.
• Self‑starter who can work independently with minimal oversight.
• Flexible and dependable, able to adapt to program needs.
• Ability to quickly learn new technologies and products.

Qualifications
Required Education and Experience

• High School Degree with 12+ yrs experience
• Clearance Level: Top Secret with SCI Eligibility (TS/SCI) 
• 10+ years of experience including
• ServiceNow architecture, configuration, workflow development, and platform enhancements.
• Establishing and executing platform governance.
• Evaluating operational and strategic demands against platform capabilities and leading practices.
• Translating technical and business requirements into architectural blueprints.
• Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
• Creating architectural blueprints for federal agencies.
• Leading ServiceNow version upgrades.
• Deep understanding of overall ServiceNow platform architecture.
• Network security, LAN/WAN design, and network infrastructure documentation.
• Required Certifications:
  • DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security).
• Technical Expertise
  • App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence 
  • Strong knowledge of CMDB and CSDM 
  • Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.

Preferred Skills and Experience

• Experience with DoD NIPR, SIPR and JWICS Networks.
• DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA).