Technology Support Specialist III

Job Description

Job Description

Technology Support Specialist III - Join Our Big-Hearted Team

Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our exceptional team at our Granite Valley Office in Sun City West, AZ, as a Technology Support Specialist III! 

Your Mission: At Sun Health, technology support is about more than fixing computers-it is about helping people. Dependable, thoughtfully delivered technology enables our employees to serve others effectively, helps residents stay connected, and supports the services we provide across our campuses and to the broader community.

We're looking for a Technology Support Specialist III who combines strong technical ability with creativity, initiative, and a genuine desire to help. You'll solve complex problems across desktop and helpdesk support, resident technology, audiovisual services, equipment deployment, user education, and continuous improvement.

We are building a collaborative, cross-trained team in which everyone contributes across multiple areas while continuing to develop individual expertise. If you enjoy difficult problems, new technologies, and finding better ways to work, we'd love to meet you.

Why Choose Us?

• Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023.
• National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
• Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.

Key Responsibilities:

As a senior member of the Technology Support team, you'll provide advanced technical support while helping us improve how technology services are delivered. Your work may include:

• Diagnosing and resolving complex hardware, software, network, identity, Microsoft 365, endpoint, and peripheral issues.
• Serving as an escalation resource for challenging, critical, or recurring technology problems.
• Configuring, deploying, maintaining, and supporting computers, mobile devices, printers, audiovisual equipment, and other end-user technologies.
• Supporting employee onboarding and offboarding, including account access, equipment preparation, and technology setup.
• Providing patient, respectful technology assistance to residents with a wide range of technical knowledge and experience.
• Supporting meetings, presentations, community events, conference rooms, and audiovisual technologies.
• Participating in equipment lifecycle planning, technology evaluations, system upgrades, deployments, and migrations.
• Creating documentation, support procedures, user instructions, and knowledge articles, and educating users on technology and information security.
• Collaborating with Infrastructure, Cybersecurity, Data and Applications, vendors, and business partners to deliver effective solutions.
• Identifying root causes and improving reliability and efficiency through standardization, self-service, scripting, automation, and better processes.
• Mentoring teammates, sharing knowledge, and helping establish consistent technical and service practices.
• Participating in an on-call rotation and providing after-hours support for urgent or business-critical issues when needed.

One day you may troubleshoot a complex Microsoft 365 issue; the next, support an important event, help a resident with a device, automate a repetitive process, or guide a teammate through a difficult problem.

Your Qualifications:

• Five to eight years of progressive experience in IT support, desktop support, systems administration, or a related technology role
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred. An equivalent combination of education and experience will be considered.
• Advanced certifications related to Microsoft technologies, Azure, networking, cybersecurity, or endpoint administration are preferred.
• Experience with audiovisual technology or technology support in senior living, health and wellness, hospitality, or a similarly service-focused environment is beneficial but not required.
• Must possess or be able to obtain a Level 1 Fingerprint Clearance Card.
• Must maintain a valid driver's license and be able to travel between Sun Health locations.

Employee Benefits:

• Comprehensive health benefits (Medical, Dental & Vision).
• 401k with immediate vesting and up to 4% employer match.
• Tuition Reimbursement.
• Exclusive discounts through The Employee Network.
• Access to the Employee Association, supporting team members in need.

Equal Employment Opportunity: At Sun Health, we are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We do not tolerate discrimination or harassment and are dedicated to promoting equal employment opportunities for all.

Join us and be a part of a community that cares for its residents and team members alike.

Apply today!