Front Desk Agent

Front Desk Agent

What You Will Be Doing:

Greets, registers, and assigns rooms to guests. Issues room key and gives directions.

Sorts incoming mail and faxes for guests.

Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.

Keeps records of room availability and guests' accounts.

Computes bill, collects payment, and makes change for guests.

Makes, confirms, and cancels reservations.

The Ideal Candidate:

Previous experience as a Front Desk Agent is preferred

Experience in a customer service industry is required

Requirements:

• Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Previous front desk, office management, or healthcare administration experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in using scheduling and billing software is a plus.
• Weekend availability must be open to rotated

StepStone Hospitality