Front Desk Agent

StepStone Hospitality

Front Desk Agent

What You Will Be Doing:

Greets, registers, and assigns rooms to guests. Issues room key and gives directions.

Sorts incoming mail and faxes for guests.

Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.

Keeps records of room availability and guests' accounts.

Computes bill, collects payment, and makes change for guests.

Makes, confirms, and cancels reservations.

The Ideal Candidate:

Previous experience as a Front Desk Agent is preferred

Experience in a customer service industry is required

Requirements:

Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
Strong organizational and multitasking abilities in a fast-paced environment.
Previous front desk, office management, or healthcare administration experience preferred.
Excellent verbal and written communication skills.
Proficiency in using scheduling and billing software is a plus.
Weekend availability must be open to rotated

StepStone Hospitality

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Vacancy posted 3 days ago

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