Guest Services Representative

Job TitleProvides exceptional guest service and ensures all guest inquires and concerns are addressed promptlyRegisters and processes guests upon arrival and departureDemonstrates telephone courtesy and professionalismAttentively listens to guests and anticipates any additional needs or concernsMaintains clean and professional appearance of public areas and hotel officeUses appropriate selling techniques to maximize revenue and occupancyEnsures all guest accounts are complete and accurateDemonstrates a working knowledge of all services and facilities of the hotel and local areaComplies with the hotel's standard operating procedures and policiesAssists in monitoring and upholding procedures for safety of guests and hotel team membersProcesses departmental reportsAssists team members and other departments as needed to contribute to operational efficiencyDelivers amenities and general assistance to guests as requestedPerforms additional responsibilities as assigned by leadershipStrong interpersonal and communication skillsStrong organizational skills and attention to detailAbility to handle stressful situations with poise and professionalismConduct work-related functions in a professional manner Oliver Hotels & Resorts