Teammate Support Specialist

Company Overview Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas. These include airborne ISR, electronic warfare, secure communications, aerial refueling, special air missions, aerial firefighting, and advanced simulation. We own the whole stack: designing, building, and operating turnkey capabilities that give our partners decisive, asymmetric advantage against rapidly evolving threats. Our operating model is built around three interlocking pillars. The Support Groups provide a global shared-service - spanning people, finance, platform, operations, legal, and engagement. This frees up our Core Groups, who develop and own mission capabilities end-to-end, to focus entirely on delivery. The Market Groups apply a regional lens, ensuring that our agile and adaptable capabilities remain aligned to the wicked problems that matter most to our partners across the Americas, EMEA, and Asia-Pacific. At the heart of our model is a simple but powerful idea: be a true partner with skin in the game. Our partners need effects, not just equipment. By owning the full stack - from the lab to the field - we are able to drive a continuous cycle of innovation that keeps our partners ahead. It's a fast-moving, intellectually demanding environment where talented people are given real responsibility, work on problems that matter, and contribute to an enterprise that is growing quickly and deliberately. Headquartered in Washington, DC, with facilities across the United States, the United Kingdom, as well as Continental Europe and Asia-Pacific. Group Overview Metrea Management is our global shared service providing support for the Capabilities in areas such as People, Finance, Legal, Strategy, and Information Technology. People Group is dedicated to attracting, developing, and retaining, top talent, ensuring a positive and productive work environment. We are a results-oriented team focused on delivering innovative People solutions that drive business results. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Position Summary The Teammate Support Lead is responsible for leading the enterprise-wide employee support function, ensuring consistent, compliant, and high-quality HR service delivery. This role will drive comprehensive People/HR solutions while fostering a proactive, collaborative culture. This position leads the team of People Generalists, overseeing the centralized HR ticketing system, managing employee inquiries, and driving operational excellence in HR policy execution, teammate experience, and regulatory responsiveness. Operating at the intersection of compliance, systems, and service, the position supports a scalable, data-driven model aligned with federal contractor requirements and AS9100/ISO quality frameworks. This role is ideal for someone with leadership experience, as well as expert knowledge in HR practices including payroll, benefits administration, employee relations, training, performance management, onboarding/offboarding, policy implementation and compliance. What You'll Do Lead and evolve the HR Support function, including oversight of the People ticketing system, HR knowledge base, and service performance metricsDesign and enforce SLAs, escalation workflows, and response standards for all teammate HR inquiries (e.g., benefits, policy, onboarding, leave, compliance) Ensure adherence to federal and state labor regulations (e.g., FMLA, ADA, EEOC, OFCCP), including documentation, response timeframes, and audit readiness Oversee the HR shared services team, including onboarding support, generalist-level inquiries, HRIS updates, and compliance-related case handling Partner with HRIS, Compliance, and Quality to align support processed with QMS standards (AS9100), internal audit requirements, and data privacy obligations (e.g., PII/GDPR) Drive continuous improvement in HR support delivery through data analysis, teammate feedback, and technology enhancements Monitor and report on service trends, ticket volumes, satisfaction scores, and workforce risks to HR and business leadership Support change management efforts, policy development, and internal HR communications related to enterprise-wide initiatives What You Bring 7-10+ years of progressive HR experience, with at least 3 years in a people leadership or shared services role Bachelor's degree in human resources management or related field PHR or SHRM-CP (preferred) Demonstrated expertise in HR operations, employee services, or HR compliance in a high-regulation industry (e.g., aerospace, defense, federal contracting) Experience managing HR ticketing systems (e.g., ServiceNow, Zendesk, UKG) and HR knowledge bases Familiarity with federal contractor compliance obligations (e.g., OFCCP, ITAR, DFARS, EEO-1) High attention to detail and operational accuracy; ability to manage confidential and sensitive information with discretion Knowledge of ERISA, ACA, COBRA, HIPAA HRIS experience (ADP Workforce Now) and Microsoft Office proficiency Excellent interpersonal and problem-solving skills Multi-location experience is a plus Excellent communication skills with the ability to manage conflicts effectively Benefits Medical insurance options Dental and vision insurance Retirement plan eligibility Work Authorization / Security Clearance Employee must be a US citizen. AAP/EEO Statement Metrea Management LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Position Type and Expected Hours of Work This is a full-time non-exempt position with typical working hours Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Our Firmware At Metrea, our single core value is Rooted in Humility, and our four cornerstone attributes are Entrepreneurial, Systematic, Discerning, and Over-Deliver. These form what we call our Teammate Firmware. Just like technical firmware connects software and hardware, our Firmware is the constant interface between our mission and our people. Our team Firmware creates a web-like, hyper-collaborative, dynamically hierarchical way of working that helps us adapt quickly, communicate openly, and distribute decision-making to where expertise actually lives. It enables groups to self-organize around hard problems, shift fluidly as priorities evolve, and operate with the trust, curiosity, and discipline required in a complex mission space. This foundation allows us to deliver elegant, effective solutions and uphold our purpose: protecting our precious inheritance. #J-18808-Ljbffr Socket.dev