IT Quality Assurance Test Lead

Quality Assurance Test Lead

Our Information Services Division (ISD) is recruiting for a Quality Assurance Test Lead to provide support and guidance in the testing processes and strategies to enhance product reliability and quality.

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers' ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.

Do you have superior communication skills with technical and non-technical staff and a passion for team collaboration? If so, read on!

Duties

As a Quality Assurance Testing Lead for our DRIVES Production Support and Prorate & Fuel Tax Teams in the Information Services Division (ISD), you will coordinate and lead testing efforts for complex enterprise systems that support public safety, customer service, and statewide revenue collection. Your responsibilities will include developing testing strategies, analyzing business requirements, identifying risks and unintended impacts, and ensuring software solutions meet quality standards before deployment. You will serve as a technical leader and mentor, guiding testing staff, facilitating collaboration across project teams, and providing recommendations that support successful releases. Through strong communication, testing expertise, and knowledge of interconnected systems, you will help drive quality outcomes and continuous improvement across the agency.

Some of what you will do:

• Lead and coordinate testing efforts across multiple projects, systems, and releases.
• Provide technical guidance, mentorship, and support to testing staff and project teams.
• Develop and execute testing strategies, plans, and test cases to ensure quality software delivery.
• Identify risks, gaps, and potential impacts across systems and recommend solutions.
• Communicate testing status, defects, risks, and recommendations to technical and non-technical audiences.
• Review requirements and business processes to ensure complete test coverage and quality outcomes.
• Analyze, troubleshoot, and validate complex enterprise systems and application changes.
• Improve testing processes, standards, and tools to strengthen quality assurance practices.

Qualifications

What you will bring:

• Seven (7) years of combined experience and relevant education as a QA testing professional in end-to-end testing of in-house developed applications (including web based), utilities, or automation tools. Up to four (4) years of relevant education may substitute year for year for experience. (Associates degree = 2 years Bachelor's degree = 4 years) OR
• Six (6) years of demonstrated QA experience in end-to-end testing of enterprise level applications.

Experience must include the following:

• Two (2) years of experience supervising or leading technical staff.
• The ability to:
• Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
• Promote and support a respectful, equitable, and inclusive workplace for all employees.
• Promote and support respectful, equitable, and inclusive delivery of services to customers.
• Take action to learn and grow.
• Take action to meet the needs of others.

What may set you apart:

• Experience implementing, designing, or testing an Enterprise Commercial of the Shelf (COTS) solution.
• Knowledge of Drivers, Vehicles, or Prorate Fuel Tax application domains.
• Proven experience with GenTax
• Experience using Visual Studio Team System, Microsoft Test Manager (MTM) or other software test tools.
• Agile, Dev Ops, ITIL Training.
• Certification as a Lean consultant (Yellow Belt or higher).
• Testing Certification that may include the following:
• Quality Assurance Institute (QAI)
• American Society for Quality (ASQ)
• International Software Test Qualifications Board (ISTQB)
• International Institute for Software Testing (11ST)

Additional Conditions of employment:

• This position will operate onsite at our Olympia, WA office locations multiple times a month.
• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we take steps to ensure that people with disabilities are provided reasonable accommodation.