Desktop Support Analyst at Kforce Technology Staffing Mountain View, CA

Salary $123,000 - $163,000 per year Requirements At least an Associates degree in Computer Technology or a related field from a two-year college or technical institution ACMT, CCT, ITILv4, Comp/TIA certifications achieved or in progress 3-5 years of experience in Service Desk and Desktop Support for both PC and Mac Preference for experience engaging with multiple customers face-to-face in a Walk Up Bar corporate setting Excellent interpersonal and communication abilities to effectively engage with technical and non-technical users Strong commitment to delivering outstanding customer service with thorough follow-through Familiarity with Mac OS Ventura/Sonoma and Windows 10/11 Previous experience with Microsoft Office is advantageous Knowledge of wired and Wi‑Fi networking including Windows Active Directory Understanding of Exchange, AD, Software Distribution Systems, and related technologies Experience with video conferencing tools and communication technologies such as Zoom is beneficial Working knowledge of collaboration platforms like Slack and Google Suite Familiarity with ticketing systems such as ServiceNow is a plus Strong mobile support experience (Android, iOS, etc.) Experience in the installation, upgrading, and maintenance of software, hardware, and peripherals Understanding of encryption, security tools, and problem‑solving within this context Proficient troubleshooting, diagnostic, and issue‑resolution skills Ability to perform under pressure in a fast‑paced setting Capability to work independently as well as part of a team Skill in resolving software, hardware, and connectivity problems remotely Proficiency in identifying and articulating root causes of customer issues Responsibilities Assist users in accessing various systems and servers Provide support for remote staff utilizing Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony Set up and manage shared mailboxes and distribution lists in Exchange Distribute and update software using UEM and HUB technologies Discuss call trends and challenges in daily team meetings Take on small projects from inception to completion Maintain and update the Knowledge Base and process documentation Technologies Active Directory Android Citrix Cisco Hardware Support Mobile Security Slack Windows iOS AI LESS #J-18808-Ljbffr