Clinical Operations Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Operations Coordinator based in the United States. This is an exciting opportunity for a Nurse Practitioner to apply their clinical expertise in an operational role within a growing telehealth organization focused on weight management and long-term metabolic health. You will help coordinate a distributed network of healthcare providers, ensuring that clinical workloads are balanced and patient requests receive timely attention. The role focuses on monitoring provider activity, tracking patient communication queues, identifying delays, and facilitating appropriate follow-up. Working closely with clinical leadership and operations teams, you will help strengthen workflows and improve the efficiency and reliability of virtual care delivery. You will also monitor key performance indicators, identify operational bottlenecks, and provide actionable insights to support continuous improvement. This part-time, fully remote position offers the opportunity to contribute your healthcare background without focusing primarily on direct patient care. Ideal for a proactive and detail-oriented professional, this role combines clinical knowledge, operational coordination, and a commitment to delivering a seamless patient experience. Accountabilities - Provider Workload Monitoring: Monitor daily workloads across Doctors of Osteopathic Medicine (DOs) and Nurse Practitioners (NPs) using clinical management systems. Track pending consultations, patient messages, medical reviews, and outstanding clinical tasks to identify workload imbalances and potential delays. - Patient Communication and Follow-Up: Monitor patient communication queues to identify unanswered messages and overdue clinical responses. Send timely reminders to providers, follow up on unresolved requests, and help ensure that patients receive appropriate attention within established response-time expectations.

- Escalation Management: Identify urgent or time-sensitive patient concerns and escalate them to the appropriate clinical leadership in accordance with established protocols. Monitor outstanding escalations and follow-up actions to help prevent communication gaps and delays in care. - Clinical Operations Coordination: Serve as an operational point of contact between healthcare providers, clinical leadership, and internal support teams. Maintain visibility into pending tasks, coordinate workload adjustments, and support the consistent application of communication and escalation procedures. - Workflow Optimization: Identify recurring operational challenges that affect provider productivity, patient response times, and service quality. Collaborate with clinical and operations teams to recommend and implement practical improvements to workflows and coordination processes. - Performance Monitoring and Reporting: Track key operational metrics, including average patient response times, unanswered or overdue messages, workload distribution, pending clinical tasks, escalation volumes, and resolution times. Prepare concise reports highlighting operational risks, delays, and opportunities for improvement. - Operational Insights and Recommendations: Use performance data to identify trends, evaluate provider capacity, and recommend adjustments that improve workload management and patient satisfaction. Help leadership maintain clear visibility into clinical operations and service performance. - Service Quality and Patient Experience: Contribute to reliable, timely, and coordinated patient support by ensuring clinical requests are monitored and appropriately routed. Help reduce delays, strengthen accountability, and support consistent service delivery across a remote provider network. - Remote Team Collaboration: Work independently while maintaining clear communication with distributed clinical and operations teams.