Senior Logistics Coordinator

The Senior Logistics Coordinator is responsible for coordinating and overseeing customer tooling rental and sales orders from order receipt through fulfillment, billing, and closeout. This role serves as a primary point of contact for customers and internal stakeholders, ensuring accurate order processing, inventory management, shipment coordination, financial documentation, regulatory compliance, and effective customer service. The position serves as a subject matter resource for logistics operations and is responsible for supporting the timely, accurate, cost‑effective, and compliant movement of materials and equipment. The Senior Logistics Coordinator works independently and collaboratively across functions to identify process improvement opportunities, implement operational efficiencies, support cost‑reduction initiatives, and maintain standardized work practices that improve customer service and business performance. Shift: 1st Shift Hours: 7:30 a.m. – 4:00 p.m. (overtime as needed) Location: OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USA Key Responsibilities Logistics & Order Fulfillment Serve as the primary customer contact for tooling rentals and sales, providing timely and professional support via phone, email, and online platforms. Process and coordinate customer orders from initiation through completion, ensuring accuracy, completeness, and compliance with established procedures. Verify inventory availability and fulfill orders according to customer requirements. Coordinate domestic and international shipments, including preparation of Bills of Lading (BOLs), shipping documentation, and customs‑related requirements. Perform shipping and receiving activities, including inspection, documentation, record maintenance, and system updates. Maintain accurate inventory records and support inventory reconciliation activities. Financial Administration & Operational Performance Maintain accurate records of orders, shipments, inventory transactions, and billing activity. Enter, review, and validate data required for invoicing and order closure. Generate and distribute recurring operational, inventory, and billing reports. Monitor logistics performance, service levels, and operational metrics to identify trends, risks, and opportunities for improvement. Develop and maintain reports, dashboards, and key performance indicators (KPIs) that support data‑driven decision‑making. Identify, track, and support implementation of cost‑reduction initiatives related to transportation, freight, inventory, order fulfillment, and related logistics processes. Process Improvement & Documentation Develop, maintain, and update standard operating procedures (SOPs), work instructions, templates, checklists, and other process documentation. Identify opportunities to improve efficiency, standardization, inventory visibility, reporting accuracy, customer service, and overall operational performance. Lead or support continuous improvement initiatives and projects that enhance logistics processes and business results. Evaluate existing workflows and systems and recommend process improvements that support business objectives. Customer & Cross‑Functional Support Serve as a key liaison among customers, field offices, suppliers, carriers, and internal stakeholders. Resolve issues related to tooling rentals, sales, shipments, inventory, and billing in a timely and professional manner. Collaborate with Finance, Operations, Supply Chain, Manufacturing, and Customer Service teams to support business objectives and continuous improvement efforts. Communicate operational performance, project updates, and improvement opportunities to leadership and stakeholders as appropriate. Perform other duties and special projects as assigned. Education & Experience Required Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations, Finance, or a related field; or an Associate degree with equivalent directly related experience. Minimum of 3-5 years of progressively responsible experience in logistics, supply chain, transportation, inventory management, order fulfillment, distribution, or a related operational environment. Experience identifying and implementing process improvements. Demonstrated ability to analyze operational and financial data and develop actionable recommendations. Experience developing and maintaining SOPs, work instructions, and standardized business processes. Experience utilizing business systems, databases, customer portals, or transportation management systems. Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Preferred Experience Experience with domestic and international transportation, freight management, customs documentation, or import/export processes. Experience with inventory control, order management, billing, and financial recordkeeping. Experience with Lean, continuous improvement, root‑cause analysis, or structured problem‑solving methodologies. Experience developing operational metrics, KPIs, dashboards, or cost‑savings reporting. Experience supporting system implementations or business process transformation initiatives. Knowledge, Skills & Abilities Strong analytical, problem‑solving, and decision‑making skills. Ability to identify and implement opportunities for cost reduction, process improvement, and operational efficiency. Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously. Ability to work independently while effectively collaborating with cross‑functional teams. Strong written and verbal communication skills. Ability to develop clear and effective process documentation and business communications. Strong attention to detail, accuracy, and documentation practices. Ability to analyze data, identify trends, measure outcomes, and develop recommendations. Customer‑focused approach with the ability to balance customer needs and business requirements. Ability to adapt to changing priorities and support continuous improvement efforts. Proficiency in Microsoft Office applications and related business systems. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world. #J-18808-Ljbffr