Technical Product Manager

Technical Product Manager- CPQ & CRM Marketing

Location: Santa Clara, CA (Onsite)

Key Responsibilities:

• Perform L1 and L2 solutioning on the ServiceNow platform.
• Collaborate with architects and designers to refine requirements and validate feasibility.

Requirements & Story Management

• Break down PRDs into detailed user stories.
• Manage backlog, maintain story hygiene, and ensure stories are test-ready.
• Track delivery status and follow up with engineers to ensure on-time execution.

Execution & Delivery Support

• Drive UAT testing, validate outcomes, and close development tasks.
• Provide structured reporting on progress, risks, and blockers.

Hypercare & Incident Management

• Support post-go-live stabilization during the hypercare period.
• Triage incidents, track resolution, and report on hypercare performance.

Collaboration with Core TPMs

• Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
• Ensure smooth handoffs and visibility across all levels of product management.

Required Skills & Experience:

• Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
• Experience translating business requirements / PRDs into detailed user stories.
• Strong backlog management, story hygiene, and execution-tracking skills.
• Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
• Strong communication and reporting skills, with ability to simplify complex topics.
• Exposure to hypercare, incident triage, and post-go-live support.

Preferred Qualifications:

• 4–7 years of TPM or equivalent experience in SaaS / enterprise platforms.
• Experience with Customer Success, CSP, or related ServiceNow modules.