Patient Registration Team Leader

Full Time

New Haven, CT, US

About the Role

We are seeking a Patient Registrar Team Leader to join our team. The Patient Registrar Team Leader is responsible for managing employee daily work schedules and workflow, ensuring consistent operational compliance with all departmental policies and procedures. The Team Leader will greet patients and identify, register, and maintain accurate records for Hill Health Center patients. This role provides clear, front‑line leadership and direction to the Registration Team by coordinating and overseeing day‑to‑day operations.

Key Responsibilities

• Provides clear front line leadership and direction to the Registration Team by leading and coordinating day-to-day operations

• Assists Practice Administrator with the effective implementation of departmental cross training for all members of the Front Desk Registrars Support Team

• Directly responsible for overseeing registration, sign-in, appointment scheduling.

• Directly oversees and supervises all payments, entitlements, insurance verification, self-pays and co-payments

• Acts as first point of contact for Front Desk Registration Support Team members and provides feedback and handles trouble shooting as required

• Handles concerns regarding new patient registrations in EPIC Database and conveys CS-HHC policies and procedures to new patients

• Directly supports and assists Practice Administrator with the supervision, training and evaluation of Front Desk Registrar Support Staff

• Documents attendance and punctuality for all employees and collection records any violation of policy and procedure

• Provides Practice Administrator and Site Manager with weekly updates on status of Registration operations and staffing

• Assist Practice Administrator with scheduling Template management.

• Performs other departmental duties as assigned by Manager

Required Qualifications

• High School Diploma required. Certificate from business school preferred.

• At least two (2) years of experience that is directly related to the duties and responsibilities specified.

• Prior experience in a medical/healthcare environment or customer service setting required.

• Prior supervisory experience desired.

• Excellent interpersonal and customer service skills required with the ability to work independently and problem solve.

• Ability to explain overall services, policies and medical procedures is required.

• Familiarity with insurance, billing and medical coding required.

• Must be proficient with computers and experience using EPIC, MS Office, Internet and E-mail.

• Negotiation and conflict resolution skills are essential to the needs of both internal and external customers.

• Bilingual ability is highly desirable.

Why Join Us

Cornell Scott–Hill Health Center offers a competitive and mission ‑ driven environment with outstanding benefits, including:

• Above ‑ market , competitive salaries

• Sign-on bonus available for eligible positions and qualified candidates.

• Medical, Dental, Vision, Life Insurance, Short/Long ‑ Term Disability

• License reimbursement

• Eligibility for HRSA Loan Repayment Program may be available for qualified candidates.

• Public Service Loan Forgiveness (PSLF) eligibility available through qualifying employment.

• Generous paid time off

• 401(k) with up to 5% match

CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.